Collections Specialist

The Challenge As a Collections Specialist, you'll be crucial in maximizing the recovery of past due receivables within the Finance organization. Reporting to the EMEA AR/Collections Manager, you'll manage a portfolio of customer accounts, using your communication skills to resolve delinquencies through calls and emails while providing excellent customer service.Your MissionManage Accounts: Oversee domestic and/or international accounts, following up on past due invoices, resolving disputes, and reconciling payments.Resolve Issues: Quickly address invoice discrepancies and payment disputes, ensuring accurate records.Document & Follow-Up: Record all collection activities in the ERP system and ensure timely customer payments.Communicate & Collaborate: Proactively identify payment issues and work with internal teams and customers to resolve them, escalating when necessary.Maintain Contacts: Verify and update accounts payable contacts, using skip tracing as needed.Review Performance: Participate in portfolio reviews with the AR Manager.Professionalism: Maintain a positive, service-oriented attitude with all stakeholders.You AreA related Bachelor's Degree is preferred.3+ years in collections or a related field.2+ years in a B2B environment.Strong attention to detail and time management skills.Professional English communication, both verbal and written.Ability to work well with teams and clients.Extra AwesomeExperience with Salesforce and ERP systems (Workday is a plus).Knowledge of Jira Ticketing.Fluency in German or other European language is a plus (other than English/Spanish).Experience in SaaS is valued.#LocationMadrid, Madrid, Spain
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