Collections Associate

time type Full time
posted on Offre publiée il y a 2 jours
job requisition id JR-2024-11393
We are looking for a Collections Associate with a temporary contract basedin Barcelona.
As a Collections Associate you will:
Ensure timely collections of outstanding balances from customers according to Air Products' credit & collections escalation policy .
Ensuring customer calls and emails are responded to within department targets. Identify any customer complaints and escalate as appropriate.
Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation.
Support and be backup for other collector's associates.
Liaise with the credit & collections team lead about all credit issues.
Keep accurate and up to date logs of individual customer information.
You will have:
Fluency in English. Studies: Preferable Business Administration or Economics.
Experience in h andling incoming and outbound calls, preferably in the area of Credit & Collections.
Negotiation with customers and a number of internal stakeholders, dealing with collections, dispute management, account reconciliations, charges/payments.
Knowledge Required: Understanding of customer accounts and general business workflows.
Basic accounting knowledge, especially customer accounting.
MS Office.
SAP would be beneficial but not essential.
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