Job Description Our Finance and Administration department delivers efficient and effective operations and processes that are foundational to EcoVadis' ability to drive continuous improvement in companies' sustainable business practices at scale. We are seeking a Collection Associate to join the Finance team in Barcelona.This position is responsible for work activities related to the collection and recovery of customer receivables and debt.Responsible for ensuring that cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection, and collecting high quality dispute information, while maintaining a professional relationship with the clients.Core responsibilities: Maintain and engage with a portfolio of aging receivables accounts via phone and emails to recover all past due accounts.Research disputed accounts as needed to determine the cause and validity of the delinquency.Take appropriate action to resolve and/or identify significant collection issues and escalate appropriately.Capture accurate, detailed notes of discussions and arrangements with debtors and send follow up information as requested/required.Meet collection targets and ensure agreed Service Levels are met or exceeded.Promptly respond to customer queries via email, phone, and other channels where required.Obtain and share customer feedback with colleagues and other departments so that products and services can be improved.Attend workshops and meetings as required.Respect client confidentiality at all times.Collaborate with EcoVadis internal stakeholders to resolve any collection queries efficiently and effectively. Work with the Managers to resolve any conflicts that may arise within the team.Liaise with international colleagues from all departments regularly to assist and add value to the EcoVadis global mission.Qualifications Fluency in Spanish and English is a must.Additional languages will be a plus.Degree in a Business, Management or Finance related discipline would be preferred, but applicants with other backgrounds will be considered.At least 2-3 years' experience of working in billing and collection is required.Strong interpersonal skills.Excellent communication skills (written, verbal and telephone).Good understanding of accounting principles.Must be skilled in Microsoft Office tools. We are looking for a profile who is: customer service oriented goal/results and solutions driven self-motivated reliable, dependable and honest professional, tactful and sensitive persistent, assertive and competitive natured who has a positive attitude who enjoys a fast paced environment Additional Information Targeted starting date :ASAP Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real.We offer competitive salaries and support personal growth from day one.This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules.So you can learn new skills and fine-tune old ones!In return for your expertise and energy, we offer: Working organization benefits: Hybrid for colleagues who live near our offices (4 days per month) otherwise remote in the country you were hired in Casual and very friendly work environment Hybrid work organization (from the office or from home) Flexible working hours Home office allowance program IT equipment allowance Working from anywhere policy (3 months per year) Opportunity to work in a truly international atmosphere Compensation benefits: Base salary + variable compensation plan Meals and Transportation Vouchers (Cobee card) Wellness and Healthcare benefits: Health, Wellness, and Dental Benefits Life Insurance, Critical Illness, Accidental death, long-term disability insurance : 100% supported by the company More: Employee referral bonus policy Paid employee volunteer day Paid moving day ( 1/year) Access to online learning library Virtual and in-person team building events Space with various services + opportunity to work in different locations (Europe and International) Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application.A new job with purpose awaits you!Don't fit all the criteria but still think you'd be a good candidate?Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis.We're interested in hiring capable people, regardless of professional and educational background.Can the hiring process be adjusted to suit my needs?Yes.We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential.We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates.If you need any adjustments, including the provision of interview questions, please let the hiring team know.Our team's strength comes from everyone's uniqueness and is founded upon mutual respect.EcoVadis commits to equity, inclusion and reducing bias in our hiring processes.EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).
