Who we areLodgify is not just any startup; we're a fast-growing company leading the vacation rental industry with our innovative software.
We raised $30M to do exactly that!
Our platform empowers property owners and managers to efficiently manage and market their rental businesses online.
We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona.About the RoleWe're looking for a Customer Support Specialist to join the Lodgify team!
As a Customer Support Specialist, your primary focus will be helping customers navigate and succeed with Lodgify's software.How Will You Make an Impact?
- Provide top-tier support via phone, email, or chat.
- Ensure customer satisfaction by resolving issues promptly.
- Troubleshoot and solve general technical issues related to the Lodgify platform.
- Report customer feedback and issues to relevant teams and follow up as needed.
- Identify and document any software bugs or issues for continuous improvement.What Makes You a Great Fit?
- Experience in technical customer support or a similar role.
- Strong communication skills in English, both verbal and written.
- Patience, attention to detail, and a logical approach to problem-solving.
- Excellent troubleshooting skills with the ability to diagnose technical issues.
- Ability to work independently while managing multiple priorities in a fast-paced environment.
- A positive attitude and a strong sense of responsibility.
- Experience with CRM and customer support tools like Zendesk, Intercom, or Freshdesk.
- Experience in the travel or hospitality industry is a plus!Why you'll love us:You'll be part of a growing, dynamic company with a truly international team.
At Lodgify, we are full of contagious energy, hard work, and passion for what we do.
We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives, and skills in our team; committed to creating aworkplace where everyone is heard and feels a sense of belonging.What's in it for you?
- The freedom to work from home any day that works for you.
- Enjoy 25 working days of paid vacation and Jornada Intensiva in August.
- Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist and we cover pre-existing conditions too).
- Save on meals!
Enjoy a monthly allowance of 150€ and, in addition, a Flexible Remuneration plan with up to 70%.
Plus, enjoy a 50% discount on Ametller's prepared dishes to level up your mealtime!
- Flexible Remuneration options for your transportation needs.
- Elevate your workspace.#J-18808-Ljbffr