Cobbler - Madrid

Co-create personalized products with the clients employing a variety of drawing and illustration techniques.
Guide clients through a unique co-creation experience, maintaining the brand's values and storytelling throughout their journey in the store.
Play a proactive role in the sales process, aiming to meet business goals through strategic cross-selling and up-selling. Support encompasses pre-sale and post-sale activities (including inventory management and customer loyalty efforts), contributing broadly to the store's operations.
Ensure that customers are properly registered on the App for effective customer segmentation and profiling.
Maintain the co-creation area in good conditions adhering to our visual merchandising standards.
Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards.
Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).
Key RequirementsFluency in English and Spanish. Additional language knowledge will be considered a plus, reflecting our commitment to a diverse and inclusive workforce.Sales Experience: previous experience preferably in retail/Customer service sector is considered a plus.Problem-solving and time management skills.Artistic skills and hand-drawing abilities (marker, watercolor, acrylic painting, little embroidery, and basic sewing skills).Empathy, solid communication and interpersonal skills, strong team attitudes.Flexibility to adapt to the evolving needs of the business and our customers.High school degree at least (design field is preferable).
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