The feeder fulfilment lead is responsible for fulfilling our promise to our customers through reliable first and last mile delivery. The role bridges commercial pursuits with operational efficiency.
This position is part of the Europe TbM (Transported by Maersk) business unit. Europe TbM is an engaged team who are ultimately responsible to deliver the promise that Maersk makes to our customers. We achieve this through ensuring that our customers' cargo is loaded and delivered on time; providing accurate and realistic vessel schedules and allocation management; proactive coordination with our partners; driving port productivity; procurement and management of costs (Container Yard, Port Expenses and Foreign Feeder); ensuring our customers' cargo is loaded and discharged as per their plan; ensuring that equipment is available for our customers where and when needed. We put the customer first in every action taken. The EUROCL is an international and diverse environment with approximately 450 colleagues located in offices in various locations throughout Europe. Europe TbM primary office is based in Rotterdam, the Netherlands, with a satellite office based in Algeciras, Spain.
We Offer
Maersk offers you an exciting career opportunity, working in highly engaged teams, in an international, challenging business environment characterized by high pace and diversity with focus on creating valuable relations with our current and new customers.
Key Responsibilities
Drive a strong customer experience and support the commercial growth agenda through executing a reliable network.
Drive cargo reliability with feeder operators and ensure that connections at hub ports are protected.
Maintain feeder schedules to allow for accurate planning across the Maersk business thereby ensuring customers have reliable information on their cargo arrival and departure times.
Proactively manage bookings vs vessel allocation ensuring to optimize vessels and network toward demand.
Own, manage and communicate all contingencies related to your services, keeping the customer impact at the center of your decisions.
Achieve high utilization across all your services through forecast management and downfall analysis.
Plan for seasonality changes with feeder operators, commercial desks, Areas, ROM, etc so that demand is met and network is optimized.
Support the execution of empty flow through close collaboration with the equipment team.
Drive for improvement of upstream processes contributing to a positive customer experience and improved cost leadership.
Who we are looking for
You are driven by creating the best customer outcome and who displays customer centricity through all communication. (phone/email/chat)
You drive quality and the improvement of products and services.
You always act with customers in mind.
You understand the importance of teamwork to achieve results.
You dare to make challenging decisions.
You take ownership and are comfortable dealing with ambiguity and complexity.
You bring a high energy and passion with you to work.
You foster teamwork and bring stakeholders together.
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