Hello there! We're Appinio, the fastest (and coolest) market research platform. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make better data-driven decisions. We started out in Hamburg back in 2014 but we're now humbled to call the world our playground, with over 200 employees spread across 25 cities (we're remote-first), 2000+ international clients and a panel reach of 7 million, globally.Want to be a part of the Appinio movement?Your mission as a (Senior) Customer Success Manager (M/F/d) As Appinio continues to revolutionize and conquer the market research industry, we are committed to continuously delivering exceptional experiences to our clients. Our Customer Success team plays a fundamental role in this mission, helping clients to fully leverage the power of our platform. As we continue to grow, we are looking for a talented (Senior) Customer Success Manager to join our team.As a (Senior) Customer Success Manager, you will support a portfolio of clients and act as a trusted advisor, helping them to use customer insights to effectively achieve their business goals. You will help clients fully understand and utilize our product and drive their growth by providing strategic support and guidance. As long-term customer satisfaction is critical to our success, this role will also require you to proactively gather feedback and work cross-functionally to continuously improve our products and services.What you'll be doing Serve as the primary point of contact and advisor for a portfolio of up to 20 clients, building and maintaining strong relationships through ongoing support and regular check-ins (e.G. QBRs).Understand client's business challenges and help them address them through systematic market and consumer research/provide strategic guidance on how to use consumer insights to address them.Prepare and deliver client workshops and training to educate clients on the tools of modern market research and enable them to realize the potential of insights.Monitor customer activity and health scores and proactively reach out to identify opportunities to improve their experience and usage of Appinio.Manage renewals and extend customer subscriptions by preparing offers, negotiating prices, and documenting relevant insights.Identify growth opportunities and work with the sales organization to raise awareness of the value of customer insights across the organization.Continuously gather customer feedback and be the voice of the customer internally in cross-functional collaboration with other departments.You will thrive in this role if You have a degree in psychology, business administration, market research, or similar fields.You have a minimum of 3-5 years experience in supporting and consulting B2B customers - ideally in SaaS, management consulting, or advertising/communication.You have experience in dynamic, interactive environments.#J-18808-Ljbffr