Cn361 - Store Manager Luxury Brand

We are currently recruiting a Store Manager for an amazing Luxury Brand in Puerto Banus.Responsibilities:Responsible for client experience in store, rigorously offering an exceptional Client Experience by ensuring excellent Client Journey standards.Coach team to exploit every chance to connect and convert, retain first-timers, and reactivate lost clients; constantly up-to-date regarding store sales progress and positively communicate it to Staff.Ensure the proper execution of CRM activities for the achievement of retention, upgrading, and prospects conversion targets.Ensure continuous progress on performance KPIs as assigned.Ensure the inclusion of digital tools and assets in the client journey and in the clienteling routine and foster sales in partnership.Assist sales Staff or personally manage VIP and Top Spender Clients.Manage all delicate situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints).Requirements and Skills:Fluent English;Fluent Spanish;Powerful leading skills and business orientation;Customer management skills;Strong organizational skills;Good communication and interpersonal skills;Language:Fluent English (required)Spanish (required) #J-18808-Ljbffr