.Description CloudBlue is a technology solution startup born from the need to digitally transform a multibillion-dollar enterprise. The CloudBlue platform orchestrates ecosystems for customers worldwide, including the largest B2B Cloud Marketplace in the world. We have spent 15+ years innovating and investing in digital transformation, subscriptions, and multi-level partner ecosystems. Today, hundreds of customers rely on CloudBlue to orchestrate their ecosystems and scale their businesses globally. By joining the CloudBlue team, you'll be playing a significant role in our growth, having an opportunity to make an immediate impact on the business. Our entrepreneurial scope means we operate with the agility of a high growth start-up, but with the confidence & backing of a Fortune 100 corporation, Ingram Micro. At CloudBlue you'll work with a diverse and multi-cultural team that spans cultures, continents, and time zones to serve our global customer base. You'll be a part of a culture that emphasizes trust, open communication, and continuous learning. Your Responsibilities: Providing support in a 24x7x365, KPI-driven Cloud environment Triaging to internal and external teams, pushing for resolution within OLAs by being the Customer advocate with Engineering, Development and 3rd party Vendor teams Monitoring systems and handling events, proactively recognizing and acknowledging alerts, responding to alerts or emergency issues within 5 minutes during working hours (Event Management) Document, publish and maintain knowledgebase articles to help optimize the workforce Drive operational efficiency and improvements Requirements: 2+ years of experience working in capacity of Technical Support or similar Good system administration skills Strong understanding of Cloud Computing concepts Hands-on experience with Cloud platforms, such as Microsoft Azure, AWS or GCP Experience working with Webservers and Databases - Apache, IIS, MySQL, MSSQL and PostgreSQL Strong understanding of Monitoring tools (Zabbix, Monitis) Strong knowledge of Application Protocols - DNS, HTTP, HTTPS (SSL), FTP Understanding of network protocols, such as TCP/IP, UDP Knowledge of standards, protocols, and data formats: JSON, XML, REST, SOAP, XML-RPC, OAuth, SAML Programming/scripting experience (Bash, Python, PowerShell, PHP, etc) Knowledge of SQL Ready to work night shifts Passion for providing exemplary customer service, strong customer focus Eager to learn new technologies Good verbal and written professional communication, fluent in English
