CONTEXT AND TEAM
The "Move AXA to the Cloud" program is an ambitious global AXA journey.
The objective is to move the majority of the existing application landscape (more than 20,000 servers to be migrated from 2022 to 2026) to a secure hybrid cloud infrastructure (both Public and privately managed where public is not viable, known as Point of Delivery POD) as well as to standardize and de-duplicate existing infrastructure.
The Global Business and Service Operations (GBSO) organization is now in charge of running/operating the AXA Cloud solutions within AXA, may it be the Public Cloud (based on Azure & AWS) or the Private Cloud Point of Delivery (POD) that is hosted in all 5 data centers.
The GBSO team consists of experts on ITIL processes typically incident, problem and change management, and technologies such as Backup, Network, Virtualisation, Monitoring/Observability, Compute/Storage.
Besides the process and technology mix, the team also secures the service directly to the customer through their Service Delivery Management team.
MISSIONS
As part of the GBSO team, the Cloud Service Owner ensures that the Public Cloud AWS is performing at the expected level.
You will:
Be accountable for the operational performance of the selected Cloud Service Provider (AWS) services, delivered to AXA customers using Managed Public Infrastructure.Coordinate with the respective CSP MPI Service Delivery team to report towards the CSP MPI clients on the quality of service (KPIs, OLA, …).Govern the services delivered by the CSP AWS.Ensure 3rd party vendor performs all services at the right level of quality (KPIs, SLAs, …).Be in close contact with the different stakeholders in the different regions (DBA, VM SME, SQL SME, Backup and Restore operations, Disaster and Recovery operations, OS operations) making sure AXA owned activities are managed properly.Contribute to CSP / Provisioning MPI related incidents resolution when solicited by the Incident management team.Coordinate with Product delivery team to ensure the Operations CSP / Provisioning related needs are taken into Project Increment planning.Own the CSP (AWS) and Provisioning solution operationally end-to-end.Be the main interlocutor for all Operational CSP / Provisioning related topics within the MPI organization.Represent the CSP / Provisioning Operations Team in front of CapGemini for technical aspects.Be part of the operational governance with CapGemini and regions when it comes to technical and operational aspects.Represent Operations as new CSP / Provisioning features are progressively introduced by the "Build" of the MPI organization and participate in Operational stakeholders communication.
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