Company Overview Our client is one of the world leaders in cyber security, who's mission is to make each day safer and more secure than the one before. Due to the demand of their products and services, they are expanding their Global Technical Support Engineering team and are looking for fellow Technical Support Enthusiasts to work on a remote basis in Spain. This is an exciting opportunity to join a world-class team, who can offer individuals an exciting and dynamic working environment, full of learning and career development opportunities. Position Overview This position will see you join our clients EMEA Technical Support team, which is full of passionate trouble-shooters, who are responsible for providing escalation point support for critical issues. There is no technical ceiling in this role. You will own technical cases from beginning to resolution, with the opportunity to partner with Engineering teams to stop re-occurring issues. Along with supporting their customers and partners, you will be reviewing technical documentation, creating training materials and improving internal knowledge bases. Our client is offering full training and certifications in their products, along with supporting you with additional training and development in other technologies. Key Skills Experience working in a customer based position, in either Technical Support, Consulting or Engineering. Fluent knowledge of English. Knowledge of any other major European language will be an advantage Excellent troubleshooting skills and a love for solving technical problems Solid experience working across Linux/Unix based environments Experience with Docker or Kubernetes Experience working with Cloud environments, such as AWS, Azure or GCP Any experience with cloud security would be a bonus, but not essential Scripting experience would also be a bonus, but not essential Ready to Apply? If you are reading through this job spec and are thinking 'This sounds like me', then we want to hear from you So, why are you still reading? APPLY NOW