Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Partner Success Manager to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment.
As a Cloud Partner Account Manager, you will bring experience in Account Management and have a passion for Data Protection and Cyber Security. You will work as part of the Inside Sales Channel Management organization and be aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud. Your main goals as the Cloud PSM will be to drive Annual Recurrent Revenue growth through account planning with dedicated partners, increase adoption of new services, retain partners, and create a best-in-class partner experience which is the key differentiator of Acronis.
WHAT YOU'LL DO Drive quarter-over-quarter cloud revenue growth working through assigned partners. Make territory analysis and planning for dedicated geographies to identify top potential partners. Perform account planning with all managed partners with a level of detail depending on partner engagement, loyalty, and responsiveness. Train new and existing partners with existing and new products. Guide every partner through onboarding and enablement stages, equipping them with all needed knowledge, resources, and tools. Guide partners to adopt Acronis Automation and Security tooling to increase their operational efficiency. Motivate and enable partners to sell Acronis services to their existing customer base, attract new customers, and help retain existing customers. Drive partner satisfaction, acting as a trusted advisor and single point of contact throughout the entire partner lifecycle. Drive successful upsell/cross-sell initiatives with partners to increase new services attach rate. Put maximum effort into avoiding churn and retaining partners. Engage and orchestrate all needed internal resources to help dedicated partners' growth. Profile every managed partner on vendors and tools they sell/use, putting all information into Partner Passport. Every CSP Passport should have no less than 80% of fields filled out. Know partner lifecycle management and be able to lead a partner along it through a set of regular activities focused on educating, evangelizing, and making commitments. Maintain a regular frequency of contact with every partner depending on priority. WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS) Minimum 3 years of sales and marketing experience in the MSP channel software industry in similar positions such as channel sales, partner account management, or channel development—experience in equivalent roles is highly desired. Proven experience in a Cyber Security company demonstrating a strong understanding of industry practices and protocols. Experience in selling Professional Service Automation (PSA) or Remote Monitoring and Management (RMM) software services. In-depth channel and field sales knowledge with an understanding of the cloud market business model. Strong presentational, communication, and interpersonal skills with the ability to clearly articulate the product's different features and answer all customer questions. Self-motivated with a high level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while maintaining a high level of accuracy. Team player with a positive attitude who thrives in a global environment, eager to do more and help out, viewing challenging situations as opportunities. Comfortable with ambiguity and willing to adapt to changes in responsibilities and strategies. Highly persistent in follow-up conversations, negotiations, and closing sales skills. Fluent in German and English. Passion and commitment to succeed by working hard and never giving up.
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