.Job PurposeThe Cloud Systems & Services team is responsible for optimizing the business processes required for these businesses. This includes offering shared services through Tech Data owned Shared Service Center outsourced to service partners in EMEA. The Marketplace and Process Analyst will work on projects designed to improve quality, reduce errors, and design new operational business processes. She/he will work with management, local sales teams, internal departments, platform owners, IT teams, customers, and vendors to gather and analyze information and make recommendations. An important role for this consultant will be to work closely with Tech Data Country sales teams to ensure appropriate service levels are provided to Super Users, End Users, and Customers. The consultant will also work closely with vendors to ensure appropriate understanding, documentation, and use of their platforms as applicable. Other project-oriented duties may be assigned as needed. The Process Analyst can be called upon to design new processes, such as a new automated system for billing and procurement or a new support service for a new platform. She/he should be able to analyze existing processes to reduce errors and breakdowns and improve quality. Process analysts also work on quality improvement projects and document business processes. The team is also responsible for the roll-out of Cloud solutions to all Tech Data entities in Europe (21 countries +). The team will collaborate with all of Tech Data's Business Unit leaders and their key partners to develop the right strategies and strive to deliver best-in-class systems with maximum impact and synergy across Europe.ResponsibilitiesMapping of process flows across Operations teams, the collection, documentation, and analysis of data, the identification of process gaps, and support of process improvement initiatives to increase operational efficiencies.Create process maps and document key business requirements needed to evaluate opportunities.Create value stream maps to identify and highlight potential areas of improvement.Coordinate and facilitate cross-functional / cross-organization meetings between stakeholders on various end-to-end business processes.Conduct root cause analysis of process inefficiencies by examining material flow, scheduling, production capacity, constraints.Document Operational 'As-is' processes and the desired 'Future State' processes.Define SLAs and measure results.Deploy new operational processes and escalate them as needed.Maintain, manage, and constantly improve central processes.Document all processes accordingly: Ensure all necessary procedures and management processes are implemented to guarantee homogeneous and up-to-standard across locations within regional scope.Ensure appropriate training and self-actualization of skills for all staff for new processes or with outsourced parties
