DUTIES AND RESPONSIBILITIES:Start: asapDUTIES AND RESPONSIBILITIESHandle customer inquiries and provide support for travel-related questionsMake flight reservations and modify existing reservations using AmadeusVerify ticket rules and regulations regarding cancellations and changesOffer prompt, reliable, and accurate information to customers, maintaining effective communication and ensure timely resolution of customer calls while delivering high-quality supportLog all interactions accurately using the Client's Contact Management SystemAdapt support approach to accommodate customers of varying experience levelsEducate customers on support options and steps taken to resolve their issuesMaintain positive communication with team members, customers, and partnersEscalate issues to the appropriate department following Client's Procedures.REQUIREMENTS:Intermediate or fluent English (verbal and written), fluent or native Dutch or Norwegian(verbal and written)2+ years of sales experience with a proven track record of success is requiredMinimum 1 year of IT industry experience required and general knowledge of the IT industryHigh school diploma required; a BA/4-year degree would be an advantageFamiliarity with modern sales techniques and tools, including experience from retail sales, corporate internships, or entrepreneurial programsExperience working with or selling Azure, Office 365, Dynamics 365, or similar solutions would be an advantageMicrosoft Fundamentals certification on Azure/Modern Workplace/BizApps would be an advantageAbility to work independently – drives own personal performance, takes ownership of training and skill enhancement, seeks continuous quality improvementStrong interpersonal skills, excellent oral, written, and verbal business communication skills. Ability to successfully communicate with contacts via the phone (cold calling and established relationship), email, video, and presentationsAchievement- and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaborationSolid time management skillsExperience using Microsoft Office Suite applications, Windows OS, and Client Relationship Management (CRM) system(s) such as Dynamics 365, Salesforce, etcPassion for cloud technologies and changing the world.BENEFITS:Excellent remuneration package based on experience, skills and performanceM-T 9.00 to 17.30, F 9.00 to 16.30Great office location in Malaga.Friends hunting (referral) bonusFull paid training about the company and the project you will be working onCareer development program and specialized coursesOpportunities for a career abroad through the International Mobility ProgramA dynamic and creative team with positive and friendly atmosphereGuidance and tools to reach your full potential.
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