Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.
Role: Client Lifecycle Management Graduate Responsibilities:
? Safeguarding Ebury and our existing Clients from financial crime and reputational risks
? Conduct ongoing customer due diligence for corporate and individual clients and partners in compliance
with relevant legislative, regulatory and internal requirements
? Perform screening checks on client data against sanctions, PEPs and negative media
? Monitoring, cleaning and introducing data in the system to comply with reporting obligations derived from
the Anti-Money Laundering regulations
? Ensure prompt resolution of customers related issues on email, phone and chat
? Efficient management of a personal portfolio of cases and tasks
? Proactive follow-up with clients and sales representatives to ensure timely completion of cases and tasks
? Documenting client files in a structured format compliant with internal requirements
? Complete allocated tasks with focus, and in a timely manner
? Communicate the status of tasks to colleagues and Supervisors, escalating problems swiftly, as needed
? Adhere to all internal policies, processes and procedures
Requirements:
? University degree
? Diligent, with excellent attention to detail
? Proactive, with the ability to work within strict time-frames and under pressure
? Strong communication skills, both written and verbal
? Highly empathetic, with strong active listening skills
? Co-operative, and comfortable working in a team environment
? Curious and eager to learn, and actively asks questions to confirm understanding of processes and
procedures
? Adaptable, with the ability to cope with changing products, processes and procedures
? Aligned with Ebury values
? Fluency in English, any other language is considered a real benefit
#LI AM2
#LI-ONSITE
About Us Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector. Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 25 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family. Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies. None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.
We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future. Please submit your application on the careers website directly, uploading your CV / resume in English.