Ebury is a hyper-growth FinTech firm, named as one of the top 15 European Fintechs to work for by AltFi.
We offer a range of products including FX risk management, trade finance, currency accounts, international payments, and API integration.
Role: Client Lifecycle Management Graduate Responsibilities: Safeguarding Ebury and our existing clients from financial crime and reputational risks.
Conduct ongoing customer due diligence for corporate and individual clients and partners in compliance with relevant legislative, regulatory, and internal requirements.
Perform screening checks on client data against sanctions, PEPs, and negative media.
Monitor, clean, and introduce data in the system to comply with reporting obligations derived from the Anti-Money Laundering regulations.
Ensure prompt resolution of customer-related issues via email, phone, and chat.
Efficient management of a personal portfolio of cases and tasks.
Proactive follow-up with clients and sales representatives to ensure timely completion of cases and tasks.
Document client files in a structured format compliant with internal requirements.
Complete allocated tasks with focus and in a timely manner.
Communicate the status of tasks to colleagues and supervisors, escalating problems swiftly, as needed.
Adhere to all internal policies, processes, and procedures.
Requirements: University degree.
Diligent, with excellent attention to detail.
Proactive, with the ability to work within strict time-frames and under pressure.
Strong communication skills, both written and verbal.
Highly empathetic, with strong active listening skills.
Co-operative, and comfortable working in a team environment.
Curious and eager to learn, actively asking questions to confirm understanding of processes and procedures.
Adaptable, with the ability to cope with changing products, processes, and procedures.
Aligned with Ebury values.
Fluency in English; any other language is considered a real benefit.
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