Clienteling Manager - Luxury BrandMadridAbout The Job As the Team Manager Clienteling, you will work closely with the Store Manager of our store located in C/Serrano to drive the clienteling strategy in store and create a clienteling mindset within the team.
You will elevate relationships with our top clients by leveraging different tools with a focus on the Client Experience, and implement transversal strategies to recruit new and develop existing clientele.
You will represent the Brand values and demonstrate the attitudes toward Clients and team members.
Job Responsibilities Inspiring the team, establishing and embedding a Clienteling culture within the Store, considering Clienteling as the main approach to drive the business and support commercial priorities to achieve targets assigned to the store.Drive achievement of Clienteling targets throughout the store such as appointments, share of OTO turnover, wardrobing (silhouette) outreaches, repurchase rate on local new clients, 10k clients.Work actively on the recruitment of new clients and reengagement programs.Support the team in building and nurturing long-term Client relationships, leveraging the different tools at your disposal.Monitor and analyze client purchase behaviors in collaboration with HQ and Store Management.Work cross-functionally with Retail Performance and Training teams to work through data cleaning activations, monitor store data collection, and merge client profiles.Support the store actively with MY CR Requests.Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support.Act as a role model demonstrating sales leadership to the team, support them with their own sales, and foster cross-selling; leading by example in all activities.Monitor store gift inventories.Profile Expected Attitudes & Skills Strong communication and listening skills.
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