The Onboarding Manager is the main e-commerce Client's partner, point of contact and guide from the letter of intent signature by the client to the store launch. She/He owns the client onboarding phase in Scalefast,
from the client's needs specifications to the store launch. She/He plays a critical role in achieving our mission by leading and managing the end-to-end cross-functional implementation of our product and services for the client by educating the client on Scalefast product capabilities and by giving a professional image of Scalefast from the beginning of the client journey and reinforcing the client in his choice. The Onboarding Manager is a member of the Client Success Team and reports to the VP of Client Success.
Responsibilities & DutiesOwn the onboarding processDefine, manage, and communicate timelines to the client and to the internal teamsAct as a guide for the client through the onboarding process (ensure the client ramps up efficiently on Scalefast solution capabilities), while ensuring the requests from the clients are compatible with our capabilitiesCoordinate tasks across teams and with clients to unblock and ensure everyone has what they need for a successful and efficient onboardingWhat we offerCompetitive salary and a career path adapted to each person's abilities and experience within a company that is growing continuously2 days a week working from homeA flexible schedule and total conciliation between work and family life including reduced timetable during one month in summerBecome part of a multi-cultural happy family where you can contribute with your experience and learn from the experience of othersWork with amazing brandsGet the opportunity to influence the future of our services and platformExcellent working environment with frequent social activities (hackathons, Spartan races, quarterly whole-team social event)Central Madrid office located an 8-minute walk from Atocha train station, with a bus stop and BiciMad station right outside the officeKitchen and dining facilities as well as a fully stocked games room with games consoles etc. - great to disconnect from work for a while and have fun with your colleaguesDiscounted parking space in the office building if you're coming by car, bicycle parking for those worried about their carbon footprintAccess to private sales by some of the exclusive brands we work withEnrollment in English lessons that take place during working hoursMental Health Wellbeing ProgramMinimum RequirementsStrong past experiences in leading business projects, managing multiple successful implementations of productsExperience in onboarding clientsCapable to have a discussion both with a client and with technical internal teamsTalented person with a passion for diving into the details to understand as much as possible about how Scalefast products and services meet our client's needs with an aptitude for distilling complex processes into language that's easy to understand and act uponExcellent at organizing work, recognizing, and understanding dependencies, and aligning stakeholdersStrong leadership: Proficient at managing multiple work streams at varying phases and keeping everyone informed, up-to-date, and alignedExperienced and well-versed in omni-channel commerce, fulfillment, logistics, and operationsKnowledge and experience working with eCommerce tools is a plusA Bachelor's degree3+ years of relevant client management, project, and/or customer-facing technical support experienceToday, more than 20 million people around the world buy through our stores. We celebrate the diversity of our customer base, and we want our employees to reflect those differences. At Scalefast, we're committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.
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