Client Success Manager
Madrid
Madrid, Community of Madrid, ES Position Type: Full time
Type Of Hire: Experienced (relevant combo of work and education)
Education Desired: Bachelor of Commerce/Business
Travel Percentage: 5 - 10%
Worldpay by FIS, a global leader in e-commerce and payments, forming the Merchant Solutions division of FIS, is seeking a Client Success Manager. You will be joining a highly motivated and driven team of people who work in Client Success across verticals that represent exciting opportunities for EMEA eCommerce and Omni Channel growth.
About the role:
As a Client Relations Account Manager, you will be responsible for ensuring excellent and consistent rapport with Worldpay clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight, and service delivery.
About the team:
Client Success is a fast-paced function made up of proactive, innovative, and customer-focused individuals. They work in conjunction with Business Development, Relationship Management, and Implementation teams to provide an outstanding customer experience that differentiates Worldpay from its competitors.
What you will be doing:
As a Client Success Manager, you will support a portfolio of large enterprise customers with their operational payment-related needs. Key responsibilities will include:
Providing high-quality and timely responses to resolve customer operational queries, primarily over e-mail.Recommending solutions and driving actions to resolve the Client's operational payment issues.Supporting the Commercial and Relationship teams to win new business and retain existing customers.Planning and conducting training for customers to enable them to self-serve.Collating and analyzing data to proactively identify optimization opportunities.What you will need:
A strong affinity for technology, keen interest in payment solutions, fluency in English, strong interpersonal skills, and a creative mindset with problem-solving skills.
Added bonus if you have:
A technical background with Payments or IT industry knowledge, experience in a customer relationship role, knowledge of FIS' products and services, and language skills in French, Italian, German, or Spanish.
What we offer you:
A multifaceted role with competitive salary and excellent benefits, structured onboarding program, and professional education opportunities.
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Company: FIS Fidelity National Information Services
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