Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 5 - 10%Worldpay by FIS, a global leader in e-commerce and payments, forming the Merchant Solutions division of FIS.You will be joining a highly motivated and driven team of people who work in Client Success.
We operate across verticals that represent the most exciting opportunities for EMEA eCommerce and Omni Channel growth - Gaming & Trading, Digital Content & Financial Services, Airline, Travel & Hospitality and Global Retail – and in doing so we are privileged to support many of the world's most dynamic organizations.About the role:As a Client Relations Account Manager, you will be responsible for ensuring excellent and consistent rapport with Worldpay clients.
You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service deliveryAbout the team:Client Success is a constantly changing and fast paced function made up of proactive, innovative and customer focused individuals.
They work in conjunction with Business Development, Relationship Management and Implementation teams to provide an outstanding customer experience which differentiates Worldpay from its competitors to win new business and retain existing clients.
The team provide best in class support by engaging with their customers to build a detailed understanding of their needs, proactively analysing their payment data and maintaining in-depth knowledge of products and the industry.What you will be doing:As a Client Success Manager, you will be supporting a portfolio of large enterprisecustomers with their operational payment related needs.
You will be required to proactively manage and build strong relationships working as part of an account team.This is a customer facing role, providing expert knowledge to our Enterprise clients.
You will work collaboratively with key stakeholders from within the wider business to drive changeand find timely solutions for your customers queries.
You will develop and maintain in-depth knowledge of FIS products and demonstrate comprehensive industry knowledge.Key responsibilities will include:Providing high quality and timely responses to resolve customer's operational queries, primarily over e-mailRecommending solutions and driving actions to resolve the Client's operational payment issues, which may require coordinating efforts across business teamsSupporting the Commercial and Relationship teams to win new business and retain existing customersPlanning and conducting training for customers to enable them to self-serveCollating and analysing data to proactively identify optimization opportunities and presenting as recommendations to customers to help inform, educate and optimize their paymentsWhat you will need:A strong affinity for TechnologyYou have a keen interest in payment solutions and aspire to develop a successful career within the FinTech industryFluency in EnglishStrong interpersonal skills – a confident communicatorA curious mind and a thirst to build knowledge to enhance performanceCreative thinker with strong problem-solving skills to develop innovative and viable solutions to support customer growthSelf-motivated, with a willingness to ask questions and put forward ideas and the drive to own opportunities through to completionHighly organized with good time management skills and an ability to multi-taskA team player with an ability to build a network both internally and externally – and comfortable interacting with a diverse group of stakeholdersAdded bonus if you have:A technical background with Payments or IT industry knowledgeYou have worked in a customer relationship role where technical customer queries requiring root cause analysis and establishing solutions to complex issues were the normKnowledge of FIS' products and services; in-depth knowledge of Worldpay products and servicesAny language skills of French, Italian, German or SpanishA bachelor's degreeWhat we offer you:A multifaceted role, with an opportunity to gain a good degree of responsibility relatively quicklyA competitive salary and excellent benefits: Medical and Health, Well-Being, Lifestyle, and many moreStructured onboarding program with networking opportunitiesA broad range of professional education to support your professional developmentThe chance to work on some of the most challenging, relevant issues in financial services & technologyOpportunity to build your knowledge of the broader commercial payments industryA supportive work environment built on collaboration, flexibility, and respect#LI-FD1Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
For specific information on how FIS protects personal information online, please see the Online Privacy Notice.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.
FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepassJob SummaryJob number: JR0255827Date posted : 2024-01-15Profession: Client ServicesEmployment type: Experienced (relevant combo of work and education)
