.Global Payroll – Digital Client Success - Client Success Manager (CSM) The Client Success Manager (CSM) serves as an advocate of ADP's Global Payroll Solution and Service capabilities, while driving ADP's message as a world leader in the Global Payroll industry into the client base. Within the Digital Client Success market segment, this role is 100% dedicated to our ADP Global Payroll "Digital" Client market segment (SBS), which can include all the following services: GlobalView, Streamline, Celergo, EeTime/WFMgr services (and BoB if needed). This could evolve based on ADP Global Payroll strategies. Key areas of focus include (but are not limited to): Ongoing management of strong, productive relationships with key & designated client contacts Alignment with Digital Client Success Team Leader and ADP Client Success Digital Sr Director Collaborative efforts with other ADP Client Success colleagues, ADP Sales, Service and Implementation teams and any other functional team as required to retain assigned clients, deliver best in class services to client and influence additional business Adherence to defined & agreed processes Achieve targets established annually. The position demands a strong combination of account management / relationship building skills together with use of tools & process to address this market segment specificities. Success in this role can be defined by year over year increases in metrics related to: customer satisfaction indexes, client retention rates, contract renewals, referenceability, client footprint and revenue growth. Job Responsibilities: Client Focus Effective management of a client's portfolio of Global Payroll client accounts belonging to the Digital Client success Market Segment to ensure client satisfaction, retention & growth. Cultivation of a trusted-advisor and develop a strong relationship with clients to influence their propensity to partner with ADP. Consultative client approach, with an ability to recognize what actions will demonstrate exemplary partnership to the client base, by incorporating a deep understanding of the client needs with appropriate ADP Global Payroll solutions and expertise. Address & resolve escalated client issues or concerns Oversee and support effective and mutually beneficial contract (re)negotiations and understands financial impact. Ensure appropriate utilization and consistent execution of tools, communications, processes, client satisfaction and retention activities, and metrics. Client Communication Demonstrate strong "listening", presentation, meeting management and relationship management/servicing skills. Confident with ability to challenge the current state and make a compelling case for change (internal & external) Lead and drive continuous improvement and operate with flexibility. Significant understanding of Global Payroll concepts with the ability to represent a broad range of ADP disciplines and solution platforms