.About Us: Grey Matter Digital is the premier chat provider behind some of the world's top creators.
Built from 5+ years experience servicing creators and understanding supporting technologies, we understand that our industry can be challenging - with untrustworthy characters, unfair pricing, mismanaged accounts and a lack of high quality, highly trained and professional chatters available.
In response, we have built the most data-driven approach to chat, to help clients understand their fans and maximize revenue.This approach empowers creators to build meaningful and profitable relationships with fans and subscribers while enabling them to focus more time and attention on what they do best - creating engaging content.Tasks Overview: The Client Success Associate will support the Client Success team in enhancing client satisfaction and retention.
This role involves assisting with client onboarding, addressing inquiries, and ensuring a seamless experience for our clients.Responsibilities:Organize, upload, and maintain content for assigned accounts, ensuring all assets and canvases are currentAssist in planning and executing campaigns, promotions, and follow-backs.Collaborate with the Success Manager and the Creative Team to tailor strategies to individual client needsProvide real-time feedback and expert insights on account-specific detailsPrepare the report for performance metrics for assigned accounts.Share actionable recommendations with management to optimize both internal and external successAssist the Success Manager with client communication during off-hours, ensuring updates and tasks are followed through by the chat teamPartner with the Success Manager to maintain up-to-date systems and processes that support client success.Requirements Experience in client success, account management, or a related field, with a strong emphasis on supporting creators.Experience in customer service, client support, or account management roles.Excellent communication and interpersonal skills.Ability to multitask and prioritize in a fast-paced environment.Detail-oriented with strong organizational skills.Familiarity with content creation platforms and trends is a plus.Benefits Competitive Salary: Highly attractive compensation package commensurate with experience and skills.Remote Work: We offer flexible working hours and location optionsVacation Days: 24 vacation days a year plus one additional day added every year you are with usBenefits: Comprehensive health and wellenss benefitsProfessional Growth: Opportunities for career advancement and personal development in a fast-growing company.Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence.Collaborative and Supportive Team: Working with team members that understands the importance of the work you'll be doingWe are a top agency in the industry, renowned for our expertise in supporting creators.
Our exceptional support system and strong network set us apart