.Job OverviewAs we expand our business in the European market, we are growing our high-performance Client Success and Delivery team to strengthen our relationships and provide enhanced support in the region. We are adding our first Client Success and Delivery Specialist to support our partners' experience, provide enterprise support, and increase the successful use of our tools. We offer a full range of assistance, from highly responsive full-service support to training users to be fully self-sufficient on the Spotlio Platform and Extranet. This is a hybrid position that will involve working both remotely and on-site at our offices. Some travel will be required.In this role, you will work proactively with your resort partner accounts to drive adoption of the Spotlio Platform, as well as act as the voice of your partners internally. Creative, energetic, and self-driven, you understand our partners and their specific needs, and know how to become a trusted advisor so companies stay and grow with Spotlio. You can manage numerous partners at different stages of the partner life-cycle with ease, and you genuinely love helping people, solving problems, and driving our partners toward success. Most importantly, you are excited about being the first individual in this role in this region and the opportunity to help the team and business grow in Europe.Responsibilities and DutiesManage all post-sales tactical activity for Spotlio's ski resort and parks & attractions clients through strong relationship-building, product knowledge, planning and execution.Work closely with the Client Success Team to successfully manage partners.Ensure inventory is kept up to date via data uploads, from initialization of product activation until season end closures; inclusive of ongoing barcode reporting, requisition, and maintenance.Onboarding and Training clients on the features of the Spotlio Platform.Building and designing e-commerce storefronts using Spotlio white label tools.Manage client expectations and experience to build loyalty and maintain the highest levels of client satisfaction.Providing technical support to partners about: Google Analytics, integrations, internal and external reporting and more.Evaluate, enhance and report on partner performance regularly.Create training materials in native languages.Assist with various language translations, including sales collateral, marketing materials, product descriptions etc.Lines of CommunicationThe Title reports to the Senior Manager Delivery.The Title communicates with the Client Success and Delivery team.Working ConditionsMinimum 100% availability as an employee of Spotlio Spain SL. Willingness to work outside office hours with notice.Qualifications and RequirementsFluency in English and French. Conversational German is highly valued.A service mentality is a must, with an attitude of doing what it takes to make the customer's experience with our tools and team efficient and successful
