Why do we want you?
At Interactive Medica, we have a strong presence in over 30 different countries and create bespoke Cloud-based platforms for our clients.
As an experienced SQL Engineer with strong SQL Server experience, you will be the face of this as our first line support! You'll be supporting our clients with queries and implementing solutions, ensuring our platforms run as smoothly as possible for our clients.
Job Purpose, Tasks, and Responsibilities
As our Client Solutions Senior Engineer, your focus will be to support our clients with our SQL-based platform. You will collaborate with colleagues to deliver the best solution for our clients in a timely manner.
Travel may be required in this role depending on the needs of our client. This may be within the UK or elsewhere in Europe.
Supervise daily routines & processes to ensure the smooth running of client's tools, acting on any implementations needed.
Identify and implement quality improvements.
Action support queries from clients within our SLA.
Advise and recommend appropriate client solutions & alternatives.
Build positive relationships with clients and report accurately on all operational & technical aspects of the client's maintenance.
Explore and contribute to new ways of implementing IM technology.
Manage client accounts ensuring the delivered solutions are working effectively.
Essential and Desirable Capabilities
We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes:
We know it's not a skill, but the successful candidate must have permission to work in the role's location by the start of their employment.
Experience in the same or a similar role.
Educated to degree level in a relevant field.
Good problem-solving ability.
Passion for achieving excellent client satisfaction.
Strong knowledge of SQL Server and Transact SQL.
Knowledge of web-based technology and related products, such as Snowflake, Tableau, HTML, JavaScript, and CSS.
Ability to work to agreed timescales, keeping clients informed of any delays.
Confidence in a customer-facing role with excellent interpersonal & relationship-building skills.
Experience of speaking to global clients is desirable.
What We'll Give You
When you join us, you'll be able to utilise hybrid working, and receive benefits that include a performance-related bonus, pension, life assurance, additional holiday purchase, healthcare, subsidised gym memberships, cycle to work scheme, discount vouchers, and access to wellbeing resources.
Join Interactive Medica to help provide web-based software solutions for Life Sciences companies, to facilitate their management of sales, marketing, and medical resources while promoting collaboration with healthcare providers.
You'll immerse yourself in a business built on trust and knowledge and make a tangible impact in our sector. Find what you're looking for at Interactive Medica. Apply now.
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