Job purpose, tasks and responsibilities As our Client Solutions Senior Engineer, your focus will be to support our clients with our SQL based platform. You will collaborate with colleagues to deliver the best solution for our clients in a timely manner.
Travel may be required in this role depending on the needs of our client. This may be within UK or elsewhere in Europe.
Other responsibilities of this role include, but aren't limited to;Supervise daily routines & processes to ensure the smooth running of client's tools, acting on any implementations needed.Identify and implement quality improvements.Action support queries from clients within our SLA.Advise and recommend appropriate client solutions & alternatives.Build positive relationships with clients and report accurately on all operational & technical aspects of the client's maintenance.Explore and contribute to new ways of implementing IM technology.Manage client accounts ensuring the delivered solutions are working effectively.Essential and desirable capabilities We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...
You will also need;Experience in the same or a similar role.Educated to degree level in a relevant field.Good problem solving ability.Passion for achieving excellent client satisfaction.Strong knowledge of SQL Server and Transact SQL.Knowledge of web-based technology and related products, such as Snowflake, Tableau, HTML, JavaScript and CSS.Ability to work to agreed timescales, keeping clients informed of any delays.Confidence in a customer facing role with excellent interpersonal & relationship building skills.Experience of speaking to global clients is desirable.
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