Client Servicing Graduate
Financial Crime and Customer Operations Department
Location: Ebury Leon - 4 days in the office and 1 day of home office per week
We are looking for a Client Servicing Graduate to join the Servicing Team in either our Central Malaga or Leon Office. This role will report to our Client Servicing Manager. We are looking for someone who can ideally speak Spanish and English, although any other languages will be an asset.
Responsibilities:
Safeguarding Ebury and our existing Clients from financial crime risk - including money laundering, terrorist financing, bribery and corruption, fraud, sanctions risk, tax evasion and reputational risk
Resolution of customers related issues on email and chat
Liaise with most typology of requests involved in the team's workflow
Manage requests for information relating to the client's account or activity with Ebury
Efficient management of a personal portfolio of cases and tasks
Proactive follow-up with clients and sales representatives to ensure timely completion of cases and tasks
Complete allocated tasks with focus, and in a timely manner
Communicate the status of tasks to colleagues and Supervisors, escalating problems swiftly, as needed
Uphold and reinforce company and departmental values
Adhere to all internal policies, processes and procedures
Requirements:
University degree
Diligent, with excellent attention to detail
Proactive, with the ability to work within strict time-frames and under pressure
Strong communication skills, both written and verbal
Highly empathetic, with strong active listening skills
Co-operative, and comfortable working in a team environment
Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures
Adaptable, with the ability to cope with changing products, processes and procedures
Aligned with Ebury values
Fluency in English and Spanish, any other European language is considered a real benefit - (Dutch, Italian, German, Czech, French)
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