We're looking for a Client Services Officer to join our client's team in the beautiful city of Madrid!
What you'll do: Customer RelationshipHandle customer inquiries and provide advice regarding their health insurance contracts, coverage, reimbursements, and all aspects of their contract life (subscription, amendments, cancellations, premiums, etc.
).Administrative ManagementContracts: registration and cancellation, premium collection.Health services: enter reimbursements, create quotes, issue coverage approvals... in accordance with internal procedures.Client files: update and modify customer records (contract details, address, bank account information, etc.
).Customer SatisfactionContribute to customer satisfaction through the quality of your responses, the efficiency of your work, and your contribution to achieving performance indicators.There will be no sales or prospecting involved in this role. What's the offer: Enjoy various social benefits, including quarterly bonuses, annual bonuses, meal and transport allowances, free health insurance for you and your family, and more.Competitive salaryReal possibilities of growth within the company.What we're looking for: We are looking for enthusiastic and versatile Client Services Officers who can provide high-quality service while enhancing the customer experience.The ideal candidate will be able to understand our clients' needs, handle diverse situations, and work well both independently and as part of a team.We are seeking candidates who are bilingual in English and French.You must be authorized to work in Spain with either EU Citizenship or Residence card.Don't miss this incredible opportunity!
Apply now!
Job Type: Full-time
Pay: 21,000.00€ - 24,000.00€ per year
Ability to commute/relocate: Madrid, Madrid provincia: Reliably commute or planning to relocate before starting work (Required)Language: French C2 + English C1 (Required)
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