Do you consider yourself analytical with good communication skills?
Are you fluent in German and English?
Would you like to learn more about the insurance industry?
Then your next adventure might just start at Chubb in Madrid!
We are currently recruiting for a Client Services Executive based in our Madrid office.
In this role, you will provide Account Management Services to Global Accounts incoming to Chubb UK from our Worldwide Multinational network. You will be responsible for the issuance and delivery of policy documentation for renewal and new business, endorsements, and associated administrative tasks within Chubb's agreed standards by adopting the 'right first time' principle (100% data quality checking prior to issuance & booking). The role also involves working closely with Global Service teams across the Chubb Global Network, Underwriting, Credit Control, and other internal stakeholders where required.
Responsibilities: Ensure that all handled programmes and policy documentation are issued to agreed service standards and corporate guidelines. Build strong relationships with Underwriters, Clients, Brokers, Chubb Offices, and other external parties, becoming the main focal and contact point for all service matters relating to their accounts. Support Chubb's business development and client relationship activities. Account handling and supporting Global Client Service Executives and Underwriters on relevant accounts/activities. Assist where required with ongoing projects identified throughout the year for better improvement to the Global Services Department. Ensure that Chubb's Service Standards are met and, if possible, exceeded in the implementation of Global Programmes. Work within the framework of Chubb's ethical and service standards. Experience required: Native or advanced level in German. Professional language skills in English. Working experience within the Insurance Industry is desirable. Previous experience of servicing multinational insurance projects is preferred. Competent in Microsoft Office – especially Excel. Strong customer service skills and customer-centric attitude, as well as attention to detail and the desire to deliver and improve quality. Problem resolution and decision-making skills. Ability to work in a team environment as well as on own initiative. What we offer in return: 30+ days of vacation a year. 2 days working from home option + additional flexible days. Working from home allowance. Entry time flexibility. Life and accident insurance. Meal allowance. Pension plan. Flexible compensation scheme. Gympass. Employee assistance program. Comprehensive Learning & Development offer. Integrity. Client Focus. Respect. Excellence. Teamwork. Our core values dictate how we live and work. We're an ethical and honest company that's wholly committed to its clients. A business that's engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that's collaborative and supportive.
Diversity & Inclusion: At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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