Client Service Manager- Spanish-Speaking

Join a dynamic team as a Client Service Manager in Madrid, where you will oversee key activities, lead and develop your team, and collaborate closely with regional management. This role is ideal for professionals passionate about delivering exceptional service while driving performance and fostering a positive work environment.
Key ResponsibilitiesActivity Coordination:Monitor, consolidate, and validate site activity Key Performance Indicators (KPIs).Contribute expertise to projects and select key participants for involvement.Develop and execute action plans to enhance performance metrics.Team Leadership:Provide coaching and professional development for team leaders and staff.Oversee and approve recruitment aligned with company values.Set and evaluate individual and team goals on an annual basis.Collaboration and Reporting:Act as the primary link to the Regional Manager, ensuring transparency and reporting on team progress and initiatives.RequirementsEducation: Minimum of 2 years of higher education (Bac +2).Proven experience in team management with strong leadership and coordination abilities.Interpersonal Skills: Effective at managing complex or high-pressure situations.Organizational Skills: Strong task planning and delegation.Analytical Skills: Proficient in data interpretation and KPI monitoring.Languages: Proficiency in Spanish and English is required; additional foreign languages are an asset.

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