ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
The Client Relationship Manager is responsible for establishing, developing and maintaining business-to-business (B2B) relationships for our Spanish portfolios across Student Accommodation, Multifamily (Build to Rent), and Flexible Living. You will support the delivery of our B2B leasing strategies to drive the leasing performance of our properties and portfolios through relationship selling with corporate businesses, universities, and external agencies, as well as managing the sales process from prospect to operational handover for check-in.
JOB DESCRIPTION Role Summary: The Client Relationship Manager is responsible for establishing, developing and maintaining business-to-business (B2B) relationships for our Spanish portfolios across Student Accommodation, Multifamily (Build to Rent), and Flexible Living. You will support the delivery of our B2B leasing strategies to drive the leasing performance of our properties and portfolios through relationship selling with corporate businesses, universities, and external agencies, as well as managing the sales process from prospect to operational handover for check-in.
Key Role Responsibilities: Achieves B2B revenue targets by actively searching for new business, managing our existing relationships and networking/attending sector conferences. Identifies strategic partnership opportunities and leverages key external relationships to drive B2B growth. Builds strong internal stakeholder relationships and is confident in delivering the sales strategy for the business area. Provides excellent customer service to clients, responding to queries in a timely and professional manner from the point of negotiation and beyond Builds productive relationships with existing agent and group partnerships to retain and increase contract values/reduce cost per acquisition (as applicable). Presents our brands and properties at relevant conferences & events. Oversees all stages of the sales process including price approval, contract drafting, seeking lender and investor approval where necessary, room blocking in the Property Management System (PMS), communication with Operations and invoicing/payment follow up Provides reporting on a regular cyclical and ad hoc basis on role deliverables; e.g. contracts in negotiation plus pipeline build. Collaborates with Marketing Team members on the delivery of support requirements such as collateral, website amends, and advertising. Liaises with community teams to arrange or conduct community tours with existing and potential clients. Actively understands, updates and improves knowledge of communities, amenities, units and local area features Play key role in business planning and strategy setting for the business area. Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s). Identifies areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence. Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes. Experience&Skills: Proactive with a can-do attitude and an ability to act autonomously, taking decisions and/or action when required. Excellent B2B sales skills and experience in a similar role hospitality/leisure/education/ accommodation environment. Familiarity with international education systems and/or experience working with the transient education travel market - i.e., language schools and work placement organisations is desirable An ability to influence, be comfortable working at pace and be motivated by exceeding customer service and sales targets Display a process-driven approach with demonstrable evidence of organisational skills including the ability to multi-task and prioritise whilst maintaining a high level of accuracy and attention to detail Culturally aware and able to adapt relationship-building, communications and negotiation skills to suit the audience. A team player who is approachable and welcoming High attention to detail in personal presentation Excellent verbal and written communication skills Additional language skills are desirable
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