Description What you will be doing As part of the Digital team, you will help build and improve one of the most complete music data processing systems in the world.
We are connected to more than 50 service providers such as Spotify or Apple Music.
The sales reports they provide us are ingested in a scalable platform that allows us to efficiently process billions of music transactions each year.
As a Client Relations Manager, you will lead and maintain the relationship with our Digital customers, understanding their needs and giving them responsive support on a daily basis.
You will need excellent account management skills, engaging with clients and ensuring excellent customer services provided through your technical skills.
You will work side by side with the technical team in order to offer the best user experience for our clients and develop creative solutions to satisfy their business needs.
We are looking for a talented Client Relations Manager to lead the Operations of a wide range of new clients.
You are expected to perform a transversal role, translating new customers' needs into technical specifications, planning and delivering excellent services.
Delivering excellent services and results to clients Understanding clients' needs and finding optimal solutions Discerning the technical capabilities of the tools and the team and translate them to clients Transforming clients' challenges into opportunities for growth Creating better internal processes and leading changes Developing creative solutions for existing and new clients Requirements : All About You +2 years experience in project management, technical account management or client support in technical environments Highly organised, multitasker and with strong attention to detail Initiative, drive, enthusiasm and entrepreneurial attitude Excellent decision-making, critical thinking and problem-solving Passion about listening, asking, understanding and communicating Love for teamwork and learning Computer literacy Be comfortable dealing with a large amount of data and numbers Knowledge or experience in the music industry is a plus Fluency in English; Spanish, French, Italian or any other language is a plus This role can be performed in any location within the EMEA region.
Benefits : Flexible working hours and location Unlimited time off because we believe that you know best when you need to rest.
You can make the role your own and run your own development Flat hierarchy Online language classes to improve your Spanish, Catalan or English Online and onsite courses and music industry workshops run by inhouse experts We'll provide you with all equipment needed for you to be comfortable Diverse perspectives drive innovation, and innovation is kind of our thing.
Our open-minded and flexible culture organically fosters this diversity.
We've learnt that we thrive on learning from each other, so we don't just welcome but actively hire a range of open-minded people from all walks of life.
Our team is made up of people with different backgrounds, perspectives, orientations, abilities, musical tastes, dress sense and time-zones - but we all have one common goal: Making the music world a better place.
With equal opportunities for everyone, BMAT is a pretty nice place to work.
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