Client Partner
Job Req ID: 32585
Posting Date: 6 Sep 2024
Function: Sales and Commercial
Unit: Business
Location: Madrid, Spain
Salary: Competitive with Benefits
Recruiter: Réka Vajna
Career Grade: C
Why BT?
We've always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world's first telecommunications company. BT has a key role in British society, fostering change and leading technology innovation.
Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you hunger for challenges, possess a wealth of experience, passion & tenacity to help propel us forward and grow, we'll offer unrivalled personal development and a wealth of opportunities to learn and pursue new careers.
Our desire to be Personal, Simple, and Brilliant for our customers - those are the core values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.
Read more about what it's like to work at BT.
Why Business
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We are a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes.
We value Diversity and Inclusion and believe in making a positive impact.
As a valued member of our team, you will be part of an organisation that celebrates diversity, fosters innovation and empowers you with opportunities to be your best.
Why this job matters
Provides overall leadership and strategic direction to one of the largest global GBFS accounts. Responsible for defining account strategy and objectives, coordinating with the Global Banking & Financial Services Vertical and Global goals and standards. Accountable for performance and attainment of Profit & Revenue budgets and Sales Growth for the client.
Critical requirement to lead the customer relationships across multiple regions, grow senior executive engagement with BT and deliver End to End customer satisfaction measured through the "Net Promotor Score" as well as maintaining existing base and growth into new segments.
Must be extremely credible at CxO levels with a good understanding of the financial services market.
What I'll be doing – your accountabilities
As the Client Partner, you will lead the development and execution of a strategic sales team and customer account strategy within the Business Unit.
This role is critical for identifying, negotiating and managing key sales opportunities to drive growth in revenue & Ebit across the globe.
Key Responsibilities:
Account Revenue & Ebitda targets: Develop and execute a comprehensive global customer partnership strategy aligned with the company's objectives and technological roadmap that drives revenue and profit for BT.
Sales Strategy: Work with key stakeholders to drive a comprehensive sales & technology strategy to support the customer ambitions and BT's account growth.
Identifying and Initiating key relationships: Proactively identify potential stakeholders and initiate discussions to grow relationships between the two organisations.
Technology Collaboration and Integration: Foster collaborative relationships between Customer and internal teams, ensuring seamless integration of technologies for product enhancement and innovation.
Team Leadership and Development: Build and lead a high-performing customer focused sales team, providing guidance, mentorship, and fostering a diverse culture of innovation and collaboration.
Virtual Team Leadership and Development: Build and lead a high-performing customer focused virtual team including many support functions, providing guidance, mentorship, and fostering a diverse culture of innovation and collaboration.
Skills required for the job
Go-Getter: A fearless attitude and grit to make things happen.
Growth Mindset & Focus: Focused on driving business growth and the desire to learn and grow positively with the organisation.
Collaborative: Ability to drive positive business outcomes and resolve challenges while working with other teams & stakeholders in a constructive and cooperative manner.
Customer Win-Win Obsession: Empathy and curiosity to understand and see things from the customer & BT viewpoint.
Interpersonal Skills: Effective communication and active listening skills to build rapport and trust with relevant stakeholders.
Adaptability: Ability to adapt and iterate on the prospecting approach in a fast-paced high growth sales environment.
Spanish Speaking: Given the nature of the client, Spanish language would be essential.
Strong Stakeholder Management: Including the BT Business Leadership team & internal senior stakeholder, customer exec level.
Communication Skills: Internal & External Communications.
Experience you would be expected to have
Experience of setting vision, ambition & strategy for a global multinational customer account.
Experience in management of complex, multi-level customer relationships, geographic teams and business performance.
Strong experience in sales in a B2B Business Development or Account Management role.
Experience in managing infrastructure and security partners and collaborating with internal cross-functional teams to drive business outcomes.
Experience in engaging and influencing decision-makers at various levels internally and externally.
Track record in delivering results and self-accountability.
Leadership Standards behaviours
Delivering for the customer.
Growth Mindset.
Commercially Savvy.
Leading Inclusively.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
We are committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway.
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