Client Operations Executive
Client Operations Executive Location: Spain - Mallorca
Time Type: Full time
Posted: 30+ Days Ago
Job Requisition ID: R-00017745
Hotelbeds is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION: We are looking for Client Operations Executive to join our Customer Relationship Center. In this role you will have the opportunity to give support to our clients in order to achieve one of our main objectives: "Delivering unique holidays to our customers". We are looking for candidates who are based in Mallorca.
RESPONSIBILITIES:
Provide excellent customer service.
Attend clients' queries through phone calls and emails, by being proactive, courteous, friendly, and helpful.
Ensure that all clients' requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions.
Promote goodwill when dealing with clients and internal sales teams to maintain good client relationships, achieve high levels of client satisfaction, and retain client loyalty.
Act and suggest improvement opportunities identified during daily work.
Negotiate for appropriate compensation/refunds/solutions.
POSITION REQUIREMENTS:
Fluency in English, German, Dutch, Italian, or French - written and spoken.
Knowledge of Spanish would be an advantage.
Flexibility to provide support to all members of the Global Support team as and when required.
Excellent time management skills with the ability to work well under pressure in a fast-paced environment.
Communication and negotiation skills are key for this position, as you will be spending most of your time listening and trying to come up with the best solutions for all parties.
OFFER:
Permanent Contract
Full-time employment
Hybrid working: 1 day in the office and 4 days from home
Additional Benefits
You will have the opportunity to work for a company that is going through significant change in becoming the world's leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package, you will be able to work:
Within an innovative, engaging, and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity to develop your career locally or within one of our beautiful working locations across the globe.
About Us ESG (Environment, Sustainability, Governance) Now more than ever, ESG is critical to our business, and we don't just talk about it, we put our words into action.
We've joined Amazon and The Climate Pledge to become net zero carbon by 2040, a decade ahead of the Paris Climate Agreement.
We've been certified as carbon neutral for four years in a row.
We're committed to protecting the environment in all the places we work.
We support the economic and social development of our regions through our Corporate Volunteering Programme.
We respect human rights and work hard to make sure we don't commit any violations.
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