Vistex is an SAP software solutions extensions partner serving businesses of all sizes worldwide across a spectrum of industries by managing their master data, contracts, pricing, rebates and incentive programs. Our solutions provide unprecedented visibility into the breadth and depth of go-to-market programs and enable businesses with insightful information that drive revenue, control costs and increase margins. Our deep industry expertise coupled with in-house implementation, delivery and training services makes Vistex a full solutions resource and consultancy.
We are seeking a dynamic and results-driven Client Manager to join our team.
The Client Manager will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving business growth through exceptional customer service and engagement. Resolve clients' issues and communicate information accurately to the teams. Engage with clients, position and pursue Vistex services. Will be assigned to multiple clients simultaneously.
Responsibilities: Assist in expanding Vistex consulting service offerings by proactively identifying opportunities to upsell or cross-sell additional products or services to existing clients.Build client relationships with C Level executives and stakeholders.Understand client's business and business processes and act as Vistex advocate to address the existing gaps by selling Vistex implementation services.Position and assist in upselling additional Vistex software.Develop sales and solution strategies.Understand and work with different teams to provide solution roadmap to clients.Assist in finalizing proposals, project planning and estimating.Assist in pre-sales activities for implementation services.Collaborate with internal teams to understand client needs and ensure timely delivery of solutions.Serve as the primary point of contact for client inquiries, concerns, and escalations.Stay informed about industry trends, market developments, and competitor activities, providing insights and recommendations to internal stakeholders.Prepare and deliver regular reports and updates on client engagement activities, performance metrics, and key milestones.About us: The Vistex platform helps businesses finally get control of all their different promotions, rebates, SPAs, discounts, and other incentives. With so many programs across so many partner relationships, it can be impossible to see where all the money is going, let alone how much difference it's actually making to revenue. With Vistex, business leaders can see the numbers, see what really works, and see what to do next – so they can make sure every dollar they spend really is driving more growth, not just more costs. It's why global enterprises ranging from Coca-Cola to Sony to Grainger rely on Vistex every day. Vistex | Now it all adds up.
QualificationsBehaviorsPreferredInnovative: Consistently introduces new ideas and demonstrates original thinking.
Enthusiastic: Shows intense and eager enjoyment and interest.
Dedicated: Devoted to a task or purpose with loyalty or integrity.
MotivationsPreferredAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.
Goal Completion: Inspired to perform well by the completion of tasks.
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals.
EducationPreferredBachelors or better.
ExperienceRequired3 years: Hands-on experience in a similar role, preferable within the SAP space.
Excellent client-facing and interpersonal skills.Understanding of RFPs, Master Service Agreements, and SOWs.Exposure to multiple full lifecycle software implementations.Collaborative and consultative work style.Ability to link business processes with Vistex products.Independent thinking with keen problem-solving skills.Ability to adapt to changing schedules and multiple work plans.Preferred: Experience working with Big 4 or other large consulting firms is preferred.
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