Ipsos, leading market research multinational company with over 15,000 employees in more than 90 countries, needs to hire as soon as possible in their working center in Madrid:
CLIENT MANAGER INNOVATION The Client Manager position will provide the right candidate with the opportunity to work with top clients in Spain. We are looking for a Client Manager who has strong analytic and organizational skills. This role requires delivering great analysis with excellence and employing curiosity and creativity in learning and problem solving.
Client Orientation: · Develop knowledge of Ipsos Offer
· Manage the relationship with clients assigned, oriented to develop and retain the relationship, aiming to increase the value of the client for Ipsos.
· Foster team's relationship with clients.
· Responsible for maintaining and actively promote new opportunities with existing and new clients.
· Ensure quality, satisfaction and communication with the client at all stages of the projects under their responsibility.
· Make proposals of the assigned projects, with the support of the Client Service Director depending on the complexity and type of client.
· Ensure client profitability under its responsibility by tracking TO, GM and number of charged hours.
Processes: · Management communication projects
· Responsible for planning and organization, in collaboration with the technical team, the assigned projects.
· Establish guidelines for preparation of reports to ensure that they answer the research objectives.
· Be able to tell insightful stories from data, creating actionable recommendations
· Generate recommendations focused on data, adopting a Problem Solving Approach
· Perform the analysis, conclusions and client presentations.
· Propose actions and provide solutions to the difficulties that arise.
· Coordinate with the international teams if the client or project requires it.
The successful candidate will... · Have strong experience managing research projects of innovation
. Have experience in projects management for the service sector (bank services, technology, insurance services...) will be desirable
. Have strong experience with quantitative research across a range of methodologies ad hoc research.
· Be fluent in Spanish is mandatory.
· Be proficient in English.
· Be able to build strong relationships with clients.
· Have excellent communication skills - tailored to suit the individual audience, including presentations.
· Have strong project management skills, including a drive to deliver excellent quality of both insight and data accuracy.
· Have excellent people management skills, including the ability to coach and motivate others and to work with a variety of people in a team setting.
· Be able to demonstrate business acumen and leadership.
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