Job Title: Client Experience Manager
Location: Remote (PST Time zone)
Salary Range: up to 3500 USD
Work Schedule: Monday - Friday, 8-hour shift starting at 7:00 AM or 9:00 AM (PST), 40 hours per week
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent.
We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies.
Discover a world of career possibilities with Sagan.
Position Overview: The Client Experience Manager will play a critical role in the day-to-day operations of the business, providing support in customer service, sales, scheduling, and general administrative tasks.
The ideal candidate is an excellent communicator, highly organized, and thrives in a dynamic, fast-paced environment.
Key Responsibilities: Customer Service & Sales: Respond to customer inquiries via email and phone, ensuring prompt and professional communication.
Provide service quotes, follow up to convert leads, and address customer concerns with empathy.Scheduling & Dispatching: Optimize and manage technician schedules and routes.
Serve as the communication hub between field technicians and office operations.Administrative Support: Maintain accurate records in the CRM system and prepare daily performance reports.
Manage rescheduling, cancellations, and exceptions effectively.Cross-Training & Collaboration: Master all aspects of quoting, sales, and scheduling to ensure operational continuity during busy periods.
Collaborate with team members for seamless task management.Process Improvement: Identify and propose solutions to streamline operations and improve customer satisfaction.Qualifications: Previous experience in customer service, office administration, or scheduling.Exceptional communication skills in English, both written and verbal.Strong organizational and multitasking abilities.Remote work experience is a plus.Nice-to-Haves: Experience in a home service business.Familiarity with process optimization and documentation.Proficiency with tools like Slack, CRM software, Zapier, and Monday.com.Why Join Us? Work remotely from anywhere in the world.Be part of a dynamic and growing team.Competitive compensation and opportunities for growth.Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.
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