Coordinate with the sales manager to fill gaps if necessary (fashion advisors unavailability, avoid any leave of client unaccompanied, etc.). Partnering with the…
Participate in the animation from the Learning sessions to the collections and assist in the newcomers' onboarding to ensure the fluidity of the…
Co-create stories with and for the client, sharing the brand culture and blending it with the client's personal story and the point of sale environment.
Follow daily placement of items for sale, in line with articles available in stock. Supervise the warehouse supplying products to the sales floor.
Fashion is the brand's original DNA; each collection expresses a unique and bold style that embodies the beloved values of Gabrielle Chanel: liberty, femininity, and creativity.
The Maison CHANEL values radical creativity and incredible craftsmanship to deliver a unique silhouette and allow clients to experience an ongoing dream.
Welcome: Personalized & WarmClient recognition & personalized welcome, especially for TOP clients (including International Hospitality coordination).Development of a professional and reliable hostess team.Guarantee optimal use of the queue management system.Coordinate appointments allocation between oab and personal appointments taken by the fashion advisors.Ease & dispatch the flows depending on client profile (sav, rdv, top clients) & introduce clients to a welcome area.Assist the marketing manager in various tasks.Brief the team every morning, track attendance & purchases.Support the deployment of new CX projects/apps to improve client experience in the boutique (e.g., easy boutique, whaitwhile/Chanel in the Line), brief the team, and monitor results.Introduce the boutique storytelling (while hostess takes client information) and introduce the different areas of the boutique, making clients feel free to ask any questions until a fashion advisor is available.Create links with other team members:With boutique managers in case of client issues.With tea lady (WhatsApp to tea lady & EasyBoutique).Ensure the best boutique atmosphere: adjustments with VM team, temperature, music, beverages.Coordinate with the sales manager to fill gaps if necessary (fashion advisors unavailability, avoid any leave of client unaccompanied) partnering with the fashion advisors to ensure smooth flows in the boutique and optimal client experience.Farewell: Memorable Now & ForeverEnsure all clients are accompanied to the exit; call taxis if needed.Take care of deliveries to clients if needed.Manage birthdays: list checking with fashion advisors, coordinating with florist, and taking care of deliveries of cards, flowers, and gifts.Support events coordination: targeting/client identification, event organization support & follow-up together with the marketing manager.Act as client experience ambassador: Pulse Index, VOC, Google reviews monitoring, and access to Google reviews to respond to clients and tackle critical cases.
#J-18808-Ljbffr