Fashion is the brand's original DNA, each collection expresses through a unique and bold style the beloved values of Gabrielle Chanel: liberty, femininity, and creativity.
The Maison CHANEL values radical creativity and incredible handcraftsmanship to deliver a unique silhouette and allow their clients to experience an ongoing dream.
Welcome: personalized & warmClient recognition & personalized welcome, especially of TOP clients (incl. International Hospitality coordination).Development of a professional and reliable hostess team.Guarantee optimal use of queue management system.Coordinate appointments allocation between oab and personal appointments taken by the fashion advisors.Ease & dispatch the flows depending on client profile (sav, rdv, top clients) & introduce clients to a welcome area.Assist the marketing manager in its various tasks.Brief the team every morning, track attendance & purchase.Support the deployment of new CX projects/apps to improve client experience in boutique (ex: easy boutique, whaitwhile/Chanel in the Line), brief the team and monitor the results.During: unique & surprisingIntroduce the boutique storytelling (while hostess takes client information) and introduce the different areas of the boutique, to make them feel free to ask any question until a fashion advisor is available.Create the link with other team members:With boutiques managers in case of client litige.With tea lady (whatsapp to tea lady & EasyBoutique).Ensure the best boutique atmosphere: adjustment with VM team, temperature, music, beverages.Coordinate with sales manager to feed the gaps if necessary (fashion advisors unavailability, avoid any leave of client unaccompanied etc…). Partnering with the fashion advisors to ensure smooth flows in the boutique and optimal client experience.Farewell: MEMORABLE NOW & FOREVEREnsure all clients are accompanied to the exit, call taxis if needed.Take care of deliveries to the clients if needed.Birthdays management: list checking with fashion advisors, coordinating with florist and taking care of deliveries of cards, flowers, and gifts.Events coordination support: targeting/client identification, event organisation support & follow-up together with marketing manager.Client experience ambassador: Pulse Index, VOC, Google reviews monitoring and access to google reviews to be able to answer to clients and tackle critical cases.1 morning briefing each month.
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