Client Care Supervisor

We are seeking a Client Care Supervisor to join our innovative and multicultural team at our Orihuela Costa office.
This is an exciting opportunity for a motivated individual to be the key connection between our company and our valued customers, ensuring their inquiries are handled professionally and efficiently.
Key Responsibilities Serve as the primary point of contact for customers submitting inquiries.Identify and understand customer needs, clarifying and filtering inquiry information.Utilize the CRM system to log, track, and distribute inquiries to the Sales Team.Manage live chat interactions on our websites.Perform translations between English and Spanish as needed. Qualifications: Fluency in both English and Spanish (written and verbal)Excellent communication and interpersonal skillsStrong organizational skills and attention to detailA proactive and responsible work ethic with the ability to handle challenges confidentlyCustomer-oriented mindset with a focus on providing exceptional serviceAbility to multitask, prioritize, and manage time effectivelyA collaborative team player who listens actively and works well with othersEligibility to work in Spain Working hours; Monday – Friday 09.00-18.00 (lunch break 13.00-15.00); Saturday 10.00-15.00
Why Join Us? If you are a kind-hearted, open-minded individual eager to learn and grow within a supportive team, this could be the perfect opportunity for you. We are committed to fostering long-term careers and personal development.