Client Advisor / Tag Heuer Boutique Las Rozas Village, Madrid

.A TAG HEUER CLIENT ADVISOR IS......A PERFORMANCE-DRIVEN SALESPERSON WHO CONSISTENTLTY SEEKS TO ACHIEVE SALES TARGETS THROUGH SELLING TECHNIQUES & COLLABORATION Plays a central role on the sales floor, increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in storeSupports colleagues & other team members in the boutiqueAlways has omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients' touchpoints)Proposes new ideas to develop sales (merchandising, events, product mix...)...A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS Embodies TAG Heuer's brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at eventsAchieves individual clienteling objectives (number of outreaches, appointments, sales from appointments...), leveraging all the tools providedEnsures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the businessCommunicates the brand story & DNA in an inspiring way, as well as advantages and technical details to build trust and long-lasting relationship...AN ACTIVE CONTRIBUTOR TO OPERATIONS EXCELLENCE WHO RESPECTS RETAIL & ADMINISTRATIVE PROCESSES ON THE FLOOR Contributes to all daily processes under the supervision of the Boutique management (inventory, cash, security, store opening and closing...)Leverages properly all tools (CEGID, Salesforce) and performs VMCoordinates Aftersales operations until the return of the watchApplies rigorously all guidelines related to grooming, attitudes, and Visual Merchandising (window animation, product presentation, catalogues...)Contributes to a positive, inclusive and supportive work environmentContributes to the store maintenanceEnsures compliance with internal control policiesHARD SKILLSKnowledge of luxury retail environment (minimum 2 year-experience)Knowledge / passion for watches, new trends in lifestyle, new technologies and sportsFluent in English + Spanish, a third language is a plusSelling skills : client discovery, product presentation, storytelling, upselling, handling of objections, sales closing, etc.Understanding of sales KPIs: traffic, conversion, sales in volume and value, ASP, mix of sales..