Client Administrator: SwedenAbout TMC: Telemedicine Clinic (TMC) pioneered teleradiology services in Europe when it was founded in 2002 and has since become a vital partner for more than 130 radiology departments in the UK, Sweden, Denmark, and Norway. In November 2017 TMC became part of Unilabs, a leading European provider of clinical laboratory testing and medical diagnostics. More and more European hospitals are realizing the advantages of managing their reading capacity in a network with TMC, and over the past four years, we have had an average annual growth of 25 percent. This year our team of more than 350 highly specialized radiologists will report close to 800,000 cases, making a significant positive impact on the life of patients and hospital staff. In addition to our radiology reporting service, TMC offers pathology reporting services, IT infrastructure, and software to its hospital clients, as well as training for radiologists (TMC Academy). Besides this decent track record, we like to think that what's most special about TMC is its culture. Many people say that TMC has the feel of a thriving start-up, and they are surprised at how kind and caring we are when dealing with each other and our business partners. If you are interested, you can learn more about our culture in our TMC Culture Book.The Opportunity: We are looking for a talented Swedish speaking Client Administrator to be based in Barcelona, working with a hybrid model, office and remote work combined. As a Client Administrator, you have a key function in our operational process. You make sure that our radiologists have all the needed information to make a perfect, timely diagnosis for our patients and that the report is delivered accurately to the hospitals.Mission and Organisational Context: The Operation Team deals with all issues related to incoming and outgoing data such as diagnostic images (X-ray, MRI, CT, PET/CT, Ultrasound) and reports. The team communicates with the hospitals and acts as a support function when implementing new clients and systems. The team also assists the radiologists and the medical management with queries and challenges. The Client Administrator must collaborate and interact with hospitals; often, the Client Administration Team acts as a middleman between the clients (hospitals) and the radiologists and the medical management. There is a close collaboration with the other internal departments as well. With an expected continued growth of around 30% per year, TMC needs to streamline its administrative processes and strive for workflow excellence.Role and Responsibilities:Order entry and distribution of reports to the clients: Control the entire case flow from the beginning until the end, ensuring the daily work is handled within deadlines.Data Management: Introduce incoming data into our systems and ensuring that outgoing reports are delivered correctly to clients.Documentation: Ensure the documentation contains all essential clinical or patient information and preparing the cases in such a way that the radiologists and pathologists can read them efficiently.Frequent communication: Communicate intensely with our radiologists and hospital staff such as radiographers, nurses, or clinicians to coordinate incoming cases.Assist with the implementation of new hospitals: Collaborate with our Marketing Department to guarantee the most efficient operational workflow.Required Experience, Knowledge, Skills:Experience: Prior experience in a similar role/environment such as customer service is a plus but not a must.MS Office: Accustomed to or even passionate about working with computers and information systems; Excel skills are particularly useful.Language skills: Native Swedish level is a must; TMC is a multinational and diverse company and our company language is English, therefore, you need to demonstrate an advanced level of written and spoken English.Required Role Based Competences:Communication skills: Able to find appropriate vocabulary and style for contact with hospitals and radiologists.Team Player: Effective team player working well with others, generously sharing information, being of service to colleagues, putting aside personal and department goals in order to achieve common company goals.Ability to prioritize: Able to organize and plan your work independently and having a good understanding of how to prioritize your work.Meticulous and patient focused: Since we handle patient data, it is essential that our team members are very meticulous and completely focused on the patient.What you can expect from us: TMC is a challenging and fun workplace with a young, diverse, and very international team. Our business language is English. Your office is located in Barcelona on the 33rd floor of the beachfront building 'Torre Mapfre'.
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