Role Purpose
This role reports directly to the Vice President, COG Claims Vendor Management.
The role will work closely with the Regional Vendor Management teams in UKI, Europe, APAC, and LATAM and will be responsible for the development and implementation of the COG Vendor Management Best Practices.
It will support the regional strategies to deliver long-term operational efficiency and financial benefits while minimizing business risk.
Responsibilities
The role responsibilities will be across the following areas:
Business Analytics
- Proficient at Excel is a must.
- Ability to read, understand & analyze data is a must but also to contextualize it and lead external & internal discussions based on data is a must.
- Support the analysis of all Allocated Loss Adjustment Expenses across COG.
Ongoing responsibilities include supporting with data, the optimization of vendor panel sizes, and providing analytics/reporting of identified savings & other opportunities.
- Experience in QlikSense Dashboard, Power BI platforms would be preferred.Sourcing
- Identify, based on understanding & analysis of COG Vendor Spend & engagement with the Regions, sourcing opportunities (panel optimization, creation, developments etc.)
that will benefit Claims Operations and maximize efficiencies.
- Ability to create RFQ, RFP, RFI documents, guide the Business through the definition of their business requirements, develop presentation materials (i.e., ppt) is a must.Performance Management
- Support the development of a set of vendor performance management best practices (where none), which will include the most effective use of Service Level Agreements (SLAs), Developing Key Performance Indicators (KPIs) and Balanced Performance Scorecards for vendors.
- Working with internal stakeholders and budget holders to develop appropriate Performance Management Metrics for market-critical vendors.
This will include promoting the Vendor Management Best Practices for the compliance and performance management of these vendors appropriate to each local legal and regulatory environment.
- Focus on measuring the right performance criteria (based on the key success levers for the VM function) to create measures that represent the performance of the COG Claims Vendor Management Function.Systems & Tools
- Assist all region/country stakeholders in using procurement platforms and tools.
- Ability & willingness to learn how to use new tools with the right energy & positivity is a must.
- Ability to create guide/training documents on the use of those tools.
- Ability to always think critically in order to be ahead on how to improve & streamline processes.
- Ability to develop an approach to vendor/Chubb process mapping and evaluation with a focus on the removal of non-value adding activities and waste removal.
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