General information
City: Madrid
Country: Spain
Creation Date: 23-Sep-2024
Employment Type: Permanent
Employment Type: Full time
Ref #: 1234571132
Description & Requirements
Job Title: Claims Technician
Department: Operations
Division: Claims
Location: Madrid
Type: Permanent
Role of Department
To provide specialist, operational claims services to the LSM Claims Department; Service Company; and Coverholders.
Key Responsibilities
Provide specialist and technical support for Commercial and Specialty Operational Claims within agreed service level agreements, including:
Processing of Fast Track claims;
Setting up & updating of complex claims;
Co-ordination of Broker & Xchanging complex queries / incomplete items;
Liaising with 3rd party support teams regarding governance and quality oversight;
Bordereaux Management;
Monitoring of static claims;
Managing / monitoring third party data feeds;
High value payment processing;
Reporting for the Claims team;
Other operational tasks supporting the Claims department.
Develop technical, specialty insurance knowledge to ensure familiarity with all LSM Operational Claims team tasks and responsibilities;
Provide input into the development of SLAs and KPIs for the Operational Claims Team;
Ensure that process and procedure documentation accurately reflects the activities and responsibilities of a combined LSM Operational Claims team and remains current.
Forge and maintain relationships with customers, internal and external, to ensure:
Service levels are being met;
Issues which arise are recorded and managed appropriately;
Customer expectations are met or exceeded.
Manage the timely response to requests for assistance or information;
Maintain a high level of confidentiality at all times;
Maintain, coordinate and direct offshore team production and relationships.
Adhere to all relevant regulatory requirements as part of your role, demonstrating behaviours as set out in the Conduct Risk Policy.
Skills and Experience
Good understanding of complex Claims processes and procedures;
Experience gained within the insurance industry;
Experience with insurance systems – Claims Centre; E-abs; BCR – required;
Fluent in English and Spanish;
French language skills would also be advantageous;
Good organisational and prioritisation skills;
Ability to establish and maintain deadlines and service level agreements;
Experience of working to varying and tight deadlines;
Ability to proactively resolve issues;
Good attention to detail;
Strong Excel skills.
About Liberty Specialty Markets (LSM)
Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:
Offering a vibrant and inclusive environment and committing to their career development.
Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
Reinforcing that collaborating together to share our unique perspectives helps us make better decisions, deliver innovative solutions and pursue our ambitious goals.
A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
For more information, please follow the links below:
Working for Us
Diversity and Inclusion
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