Senior Casualty Claims Specialist
Madrid, Spain
As Senior Claims Specialist you will work within the Casualty Claims team at AXA XL Iberia, being responsible for the setup, investigation, negotiation, and settlement of all assigned claims, providing high quality customer service and reaching an effective outcome, in the most cost effective and profitable way.
Expect to work closely with your manager and fellow Claims Specialists to drive files to resolution, setting and implementing the case strategy and to interact and collaborate with Underwriting and Operations teams. Together, you will be tasked with achieving the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.
What will your essential responsibilities include?
Technical claims management: conducting loss investigations on all assigned claims and determine where recoveries can be made working to the agreed standard time and budget constraints.
Maintain accountabilities for all assigned claims until settlement/closure is reached.
Proactively monitors your claims portfolio to avoid inactivity in the handling process. Provides accurate and timely claims status updates to internal and external customers.
Obtaining proper authorisation if settlement value exceeds personal or file authorisation limits.
Being responsible for the service requirements of the customer on each claim ensuring that a fair and timely pay-out is achieved.
Responsible for maintaining an accurate record of relevant activities relating to the claim in our systems and ensuring that claims procedural and documentation standards are maintained.
Liaison and relationship building with internal local and global AXA XL departments, support underwriting and sales process.
Contribute towards and foster team spirit.
This position reports to the Casualty Claims Team Leader, Spain.
We're looking for someone who has these abilities and skills:
Bachelor's degree in Law
Some years of experience in handling casualty claims (specialized knowledge to handle other LoBs claims is also a plus)
Fluent Spanish and English
Excellent problem-solving, analytical and decision-making skills combined with a strong work ethic.
Customer centricity: Place the customer at the centre of all decisions and actions. Understand and anticipate customer needs and behaviours. Use empathic listening and formulate customized advices and solutions
Digital agility: Use digital tools and media, integrate them to optimize their ways of working and communicating.
Ability to respond to a changing environment with flexibility and innovation.
Organizational skills to ensure a correct manage of your workload.
Ability to act in accordance with AXA XL's Core Values and Culture.
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential.
Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
Robust support for Flexible Working Arrangements
Enhanced family friendly leave benefits
Named to the Diversity Best Practices Index
Signatory to the UK Women in Finance Charter
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future.
For more information, please see axaxl.com/sustainability
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