Do you speak fluent German and English?
Do you have previous claims handling experience or would you be interested in transferring your skills to a Claims role?
We have a great opportunity available for a German Speaking Claims Processor in our Madrid office.
Role Purpose: The individual processor role is an essential part of the CE claims hub team, responsible for handling claim admin tasks for other European clusters. The position holder will provide various claims administrative services to our customers to support them through the process of bringing the claim to completion, e.g., advanced reporting needs, BDX file booking, or various system data completion/tracking needs. This is an excellent position to break into commercial claims and its fast-growing administration needs. Full comprehensive training (KT) will be provided to help become a skilled Claims Processor and a valuable part of the Madrid hub team. This approach strengthens collaboration with local countries. The ideal candidate will work as part of a diverse claims team to deliver a high-quality service to our CE clusters and ultimately for our brokers and customers. They will also be asked to constantly evaluate and develop technical and claims admin skills through on-floor coaching and talent portal in a variety of specific LOB standard tasks. Key Responsibilities: Claims administrative delivery goals: Perform day-to-day tasks on time and capability to work under set deadlines (SLA's), highlight and manage process exceptions proactively while working closely with the Hub Team leader and colleagues in a collaborative and agile environment. Data Quality / Integrity: Maintain claims data entry and indexing file upload/documentation integrity in all used systems. Best Practice: Diligently adhere to the best practices laid out under the rules and guidelines for the Madrid Hub 'Playbook' and EMEA claims processes and protocols. Internal Development: Perform with a high level of technical competency for claims admin activities and commit to personal development through given coaching. Quality of service: Deliver high-quality service within authority for various claim admin types or standard settlements. Key Requirements: Native/Bilingual in German. Advanced level in English (C1). Bachelor's degree in law is preferred. Basic knowledge of commercial insurance A&H, P&C classes, UW or policy issuance is preferred. Ability to organise work and perform within time constraints. MS Office knowledge. Experience of working independently or as part of a team – self-motivated. What we offer in return: 30+ days of vacation a year. 2 days working from home option + additional flexible days. Working from home allowance. Entry time flexibility. Private medical insurance. Life and accident insurance. Meal allowance. Pension plan. Stock purchase plan. Flexible compensation scheme. Gympass. Employee assistance program. Comprehensive Learning & Development offer. Integrity. Client Focus. Respect. Excellence. Teamwork.
Our core values dictate how we live and work. We're an ethical and honest company that's wholly committed to its clients. A business that's engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that's collaborative and supportive.
Diversity & Inclusion
At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.
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