.Role Purpose:The individual processor role is an essential part of CE claims hub team, being responsible for handling claim admin tasks for other European clusters.The position holder will be responsible for providing various claims administrative services to our customers in order to support them through the process of bringing the claim to completion & fulfil e.G., advanced reporting needs, BDX file booking or various system data completion/tracking needs.This is an excellent position to break into commercial claims & it's fast-growing administration needs.Full comprehensive training (KT) will be provided to help to become a skilled Claims Processor & valuable part of the Madrid hub team.
This approach strengthens the collaboration with the local countries.The ideal candidate will work as part of a diverse claims team to deliver a high-quality service to our CE clusters & ultimately for our brokers & customers.
They will also be asked to constantly evaluate and to developing technical and claims admin skills (through on floor coaching & talent portal) in a variety of specific LOB standard tasks.-Key Responsibilities:Claims administrative delivery goals: Perform day-to-day tasks on time & capability to work under set deadlines (SLA's), highlight & manage process exceptions proactively working closely Hub Team leader and colleagues (collaborative & agile environment).Data Quality / Integrity: Maintaining claims data entry & indexing file upload/documentation integrity in all used systems.Best Practice: Diligently adhere to the best practices laid out under the rules and guidelines for the Madrid Hub 'Playbook' & EMEA claims processes & protocols.Internal Development: Perform with high level of technical competency for claims admin activities and commit to personal development through given coaching.Quality of service: Deliver high quality of service within authority for various claim admin types or standard settlements.Key Requirements:Advanced level in English(C1) is a must.Native/Bilingual in Dutch is a must.Bachelor's degree in law is preferred.Basic knowledge of commercial insurance A&H, P&C classes, UW or policy issuance is preferred.Ability to organise work & perform within time constraints.MS Office knowledge.Experience of working independently or as part of a team – self-motivated.What we offer in return:30+ days of vacation a year2 days working from home option + additional flexible daysWorking from home allowanceEntry time flexibilityPrivate medical insuranceLife and accident insuranceMeal allowancePension planStock purchase planFlexible compensation schemeGympassEmployee assistance programComprehensive Learning & Development offerIntegrity.
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