Claims Manager - Mixed PortfolioApply locations Madrid, Spain
Time Type: Full time
Posted on: Posted 3 Days Ago
Job Requisition ID: 332216
Primary DetailsAt QBE, our purpose is to enable a more resilient future. Are you passionate about working for one of the world's largest insurers that offers excellent opportunities to grow your career with offices in 27 countries?
If you want to play an active role in this fantastic adventure within a successful organisation, this is an exciting opportunity to join our company as Claims Manager in Madrid. Your new roleSupport the implementation and communication of a Claims strategy to support delivery of overall business targets.Contribute to the development and implementation of appropriate processes, procedures and strategies for the Claims function to support delivery of business targets.Contribute to the development and delivery of a strategic approach to ensure key customers are identified and retained within the business to optimize profitability.Use planned business levels and knowledge of the Claims environment to forecast Claims activity and support decision making.Lead Claims Teams in the development of a strong entrepreneurial Claims Culture.Contribute to and implement strategic programmes of business improvement which lead to long term efficiencies whilst managing continuity of service through transition.Monitor and manage Claims service performance to ensure control of and reliable prediction of Claims cost and frequency.Develop and implement processes to ensure that the Claims function is aligned to the needs of the class of business, and work closely with underwriters and other business functions.Maintain Claims Quality Assurance System to ensure effective control and delivery of robust Claims processes.Work with the Claims team to build and maintain relationships which support the acquisition and retention of profitable business.Develop relationships with key stakeholders/business managers to enable the class of business Claims function to fully support their needs.Work with key stakeholders/business managers to develop sustainable Claims products and services to attract and retain customers and increase profitability.Monitor and enforce the QBE European Operations Reserving Philosophy and Claims Handling Philosophy to deliver Claims Excellence within QBE European Operations.Produce & analyze weekly Claims data to enable effective monitoring of Claims.Produce & analyze reports on existing, new Claims and any ad hoc issues to provide accurate management information.Identify and evaluate potential improvements to maximize the use of technology.Lead and manage a team of Claims staff to ensure that the overall output and quality of the service provided by the team is within specified levels.Lead, motivate and develop the Claims team to ensure the required standards of performance are achieved.Support the continuing personal and professional development of all team members and coach individuals to achieve success.Ensure the Claims/Underwriting team have sufficient knowledge or access to information to enable them to perform their role.Empower staff so that the performance of both the individual and the team continuously improves.About youPrevious experience in multinational and Financial lines.Excellent interpersonal skills.Team management skills.Project Management.Flexible approach and ability to recognise and adapt to changing business requirements.English working proficiency.At QBE, we are dedicated to creating an inclusive environment for all employees.
Our positions are open to individuals with disabilities, and we actively promote inclusion and diversity in our workplace. Why QBE?
At My BestAt QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best".
It's our connection, our way of showing we have your back.
We understand that one size doesn't fit all and that priorities can change depending on your life stage.
That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you.
What next?If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to apply!
Simply click the "apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.
We believe this is our moment – what if it was yours too?
APPLY NOW and let's make it happen!
Skills:Coaching for successCost ManagementCritical ThinkingDecision MakingInfluencingInsurance Claims ManagementIntentional collaborationManaging performanceNavigating ambiguityPersuasionRisk ManagementStakeholder ManagementStrategic AgilityStrategic LeadershipStrategic PlanningHow to Apply:To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
About UsWe are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions.
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