DescriptionRole description Contribute to design of account specific instructions for claim handlingBasic training to ensure client understands claims process and any specific instructionsPost delivery internal review on lessons learned, colleague feedback and developmentAttend client meetings supporting pre-placement and renewal planningFacilitate claim event reporting with frequency and information required by clients or LOBPrepare and run operational client meetings, regular client contact regarding on-going claimsFace-to-face meetings with clients when an incident occursIdentify revenue opportunitiesTrack plan experience, resulting in loss ratio analysisAnalyze incurred & paid claimsReceive incident / event / enquiryRegister new claims / enquiry and document managementVerify validity of claim / event to policy (or policies) or plan coverage documentation and rulesInvestigate claimsAssess coverageGather information on incidents / claims events needed for assessmentAdvice on adjusters, lawyers or other expertsReceive lawsuits and court rulingsAdvice on the procedural strategy and provide information throughout the entire judicial processFollow-up claims with adjusters, lawyers and other expertsNotify / instruct carriersManage negotiation process from beginning to agreement settlement or resolutionProvide clear and timely information regarding claim to clientsCreate and share relevant documentation with clientsProactively help with obtaining prompt and fair settlement from carriers / clientsUpdate claims and document managementProvide SPOE (second pair of eyes) where requestedEnsure any Claim Service Level Agreement checks are completed QualificationsRequirements Preferably Bachelor's degree, or relevant industry experienceKnowledge of legislation that affects the brokerage activity (Example: GPDR, Insurance contract Law, Insurance brokerage law)Knowledge or experience in some subjectStrong Spanish and English language communications skills required (written and spoken)Advanced management in Microsoft OfficeAttributes Customer & Service orientedHigh degree of analytical thinking, problem solverActing as quality gate, ensuring high service qualityExperience in building and maintaining relationshipsStrong business sense, commercialGood communication and networking skillsAbility to explain complex issuesProviding guidance, sparring and support to other team membersInnovative, creative and focused on details/deliveryCommunicative, empathetic, good listener, organized, problem solver, manage ambiguity, ability to prioritizeProactive, agile, results focused, team worker
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