Job Description: CA SW & Security Product Manager HP is the world's leading personal systems and printing company. We create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives. We are currently in the middle of a digital transformation where we are migrating from introducing just products to delivering services and solutions to our customers.
This means that we will enable new customer relationships and new software and services to increase the value we deliver to our customers. This position as a Customer Assurance SW Product Manager will have as a main duty to provide proper requirements to the future SW/Solution products, drive transformation processes across the service organization, and manage escalations from the field.
ResponsibilitiesNew Software/Solution introduction: Define requirements to meet service & support customer journey requirements for each product platform. Ensure SW and solutions are part of new product introduction by partnering with CA Product Managers to ensure progress at the different milestones. Define requirements for future SW products coming from the field request to enable continuous improvement. Validate SW and services value proposition and performance with customers. Provide feedback to development teams to fix issues before the solutions introductions. Define processes to support our customers on SW/solution properly and collaborate effectively across the organization. Create proper connections to other businesses to understand potential synergies. Develop training for Services for SW products.Define SW training path: for Services engineers to ensure proper adoption of new tools and teach needed skills. Connect with Software and Services teams to improve knowledge across organizations.Security product management: Collaborate with cross-functional teams to define product vision and strategy. Develop business cases for new features and services. Prioritize security features and enhancements in the product roadmap. Manage the delivery of new security features, services, and upgrades. Provide advice to management, product teams, and R&D on security considerations. Develop strategies to address security risks in product design and implementation. Stay informed about cybersecurity best practices, standards, and emerging threats.Elevation management: Support regional delivery teams by managing technical escalations, providing high technical troubleshooting knowledge through engagement with SW and Services teams. Setup and improve the processes to capture customer issues, providing a customer impact assessment for each problem and enabling a fast understanding of product failures.
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