Feature Delivery Manager (220003N6) PRIMARY LOCATION: SPAIN-COMMUNITY OF MADRID-MADRID
ORGANIZATION: Group Operations
CONTRACT TYPE: Regular
SCHEDULE: Full-time
DESCRIPTION JOB ENVIRONMENT AXA Group Operations - Our mission at AXA is to empower people to live a better life. We have to move from a perceived payer of claims to a strong partner in life for our customers. Thus, our role as Group Operations must be to support and to empower all AXA teams in the best way to achieve together this meaningful aspiration. The most powerful levers to achieve this can be summarized as Innovation and Execution, and will drive all Operations teams:
Innovation: To create and provide the prerequisites and opportunities for all AXA teams to develop leading innovative solutions for the needs of our current and future customers.Execution: To create an environment which allows our teams all over the world to bring their ideas to reality and make our strong promise to the customers happen.Our concrete goals are:
Reinforce and realize our value creation for the global AXA organization.Support and foster innovation across AXA in a close alignment and teaming with Group Business Innovation.Embed simplicity and empowerment in our day-to-day working as well as ensure that we powerfully contribute to AXA's mission and strategy.PRESENTATION OF THE DEPARTMENT AND TEAM Under Group Cloud Business Unit, Infrastructure as a Service product line aims to maintain and deliver new products for Private and Public (AWS and AZURE) IaaS ecosystem. Services a long capabilities like compute, storage, provisioning services on an enterprise grade secure and compliant level. In parallel, our Products are fully engaged on Security, audits, and Quality of service. Part of AXA Group Operations, we have to build a global mindset with new methodologies in all countries AXA GO is implemented.
POSITION & MISSIONS Reporting to the Executive head of Product Line, the Feature Delivery Manager ensures the transversal coordination to define, scope and deliver new Cloud IaaS Product capabilities:
The Feature Delivery Manager:
Is responsible for end-to-end feature delivery from the demand identification until its complete deployment for all AXA GO customers.Manage all stakeholders within AXA GO (TO, SMEs, Group Security), OpCo CIOs teams (User Community) and Providers (AWS, AZURE, Kyndryl, CapGemini), from requirements gathering to fully operational in Production and reporting to Executive Stakeholders.Ensure design is delivered according to expectation & standards.Follow-up release delivery including technical components (infrastructure, software) and support realization of test cases.Coordinate Feature deployment towards each customer (OpCo, AXA GO Products) in close collaboration with Product Manager.Prepare processes and organizations to ensure feature operability in Production (financial, operational and technical readiness).Act as a transformation agent to adapt delivery and operating model for the new Feature according to AXA GO Product strategy.Define Target Operating Model including organization and job descriptions (with the support of TOM & Change teams and in liaison with key stakeholders).Define processes to operate the feature.Define training plan and content in collaboration with Training department.Organize the handover to Operations team (formal sign-off).Manage budget & resources - Track budget impact and build the appropriate Costing & Pricing strategy.Launch and follow RFP and manage contractual amendments with providers.Identify & lead contributors (SME, Service Owner, Product Managers, Providers).Support the Product Manager to deliver the costing/pricing and update the product brochure.Track & report on budget towards Product Manager.Manage one or several projects in parallel for each new feature or feature evolution.Deliver project scoping (Technical, Financial, Functional).Identify key stakeholders, define and lead the adequate project governance.Follow governance (gates deliverables, committees).Example of Cloud Products features managed by Feature Delivery Managers: File Share in the cloud release, monitoring capabilities, DR and BackUp service capabilities.
QUALIFICATIONS PROFILE & COMPETENCIES 10+ years' experience in IT engineering and/or operations, among them at least 5+ in functional or hierarchical management in an international, large-scale and highly visible context with technology challenges.Technical skills Experienced on cloud platforms & environments (namely AWS and AZURE) and technologies.Proven experience in associated methods: Project Management and Agile, fast IT methods, DevOps. Ideally PMP, SAFe, SCRUM or other certificates.Experienced in product lifecycle management and customer needs analysis.
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